ما هو CXone Agent Extension؟

CXone Agent Extension هو إضافة Chrome تم تطويرها بواسطة agentupdates، والميزة الرئيسية لها هي "CXone Agent Browser Extension".

لقطات شاشة التمديد

تحميل ملف CRX للإضافة CXone Agent Extension

قم بتنزيل ملفات الامتداد CXone Agent Extension بتنسيق crx ، وقم بتثبيت الامتدادات يدويًا في متصفح Chrome ، أو شارك ملفات crx مع الأصدقاء لتثبيت الامتدادات بسهولة.

تعليمات استخدام التمديد

NICE CXone Integrated Agent browser extension allows for seamless integration with any CRM to consolidate customer context with NICE CXone contact center functionality. Users have access to a unified inbox for all interactions, including voice and digital, creating a consistent experience regardless of the channel or product. Additionally, agents have visibility into the complete customer journey via a single customer card that aggregates both contact history and customer data, creating more efficient, empowered agents.

Key Features Include:
- A single inbox for all interaction handling, independent of the channel
- The ability to manage multiple interactions at a single time
- View contact details, history, associated channels, and all current activities for the contact on a single contact card
- Ability to see previous interactions that have been handled by the agent
- Search for agents, skills, teams, and address books to initiate outbound interactions
- Review agent status, skills assigned to the agent, number of calls in queue, how long calls have been waiting, and the number of agents assigned to a skill

معلومات أساسية عن التمديد

الاسم	CXone Agent Extension
ID	ihgfdecdmhcckcnlhgfciplpbpmmjmdl
عنوان URL الرسمي	https://chromewebstore.google.com/detail/cxone-agent-extension/ihgfdecdmhcckcnlhgfciplpbpmmjmdl
الوصف	CXone Agent Browser Extension
حجم الملف	1013 KB
عدد التثبيتات	2,275
النسخة الحالية	1.0.26
آخر تحديث	2024-01-05
تاريخ النشر	2022-11-05
تقييم	4.20/5 مجموع تقييمات 5
المطور	agentupdates
البريد الإلكتروني	[email protected]
نوع الدفع	free
موقع الإضافة	https://www.nice.com/
عنوان صفحة المساعدة	https://www.nice.com/services/customer-support
اللغات المدعومة	en-US
manifest.json
{ "update_url": "https:\/\/clients2.google.com\/service\/update2\/crx", "name": "CXone Agent Extension", "short_name": "cxai", "description": "CXone Agent Browser Extension", "version": "1.0.26", "manifest_version": 3, "icons": { "16": "assets\/images\/dockLogo.png", "48": "assets\/images\/dockLogo.png", "128": "assets\/images\/dockLogo.png" }, "action": { "default_popup": "popup.html", "default_title": "CXone Extension", "default_icon": "assets\/images\/dockLogo.png" }, "optional_permissions": [ "system.cpu", "system.memory" ], "permissions": [ "storage", "activeTab", "contextMenus", "offscreen" ], "options_page": "options.html", "background": { "service_worker": "background.js" }, "content_scripts": [ { "matches": [ "" ], "exclude_globs": [ ".niceincontact.com\/", ".nicecxone.com\/", ".nicecxone-.com\/", "localhost:\/" ], "run_at": "document_end", "js": [ "contentScript.js" ] } ], "externally_connectable": { "matches": [ "https:\/\/cxagent.nicecxone-dev.com\/", "https:\/\/cxagent.nicecxone-test.com\/", "https:\/\/cxagent.nicecxone-staging.com\/", "https:\/\/cxagent.nicecxone.com\/", "https:\/\/cxagent.nicecxone-gov.com\/" ] }, "web_accessible_resources": [ { "resources": [ "assets\/images\/.png", "assets\/images\/.svg" ], "matches": [ "" ] }, { "resources": [ "options.html" ], "matches": [ "https:\/\/cxagent.nicecxone-dev.com\/", "https:\/\/cxagent.nicecxone-test.com\/", "https:\/\/cxagent.nicecxone-staging.com\/", "https:\/\/cxagent.nicecxone.com\/", "https:\/\/cxagent.nicecxone-gov.com\/" ] } ], "key": "MIIBIjANBgkqhkiG9w0BAQEFAAOCAQ8AMIIBCgKCAQEAq8j1Nmz56KsgU4yn0UzQDHJ1pvIT6MerJYOnWX3y6yNeT9WLlqLFJZM1Hgz4GeTCZZvTVpFb+v1yvUfoHO3mfr9MMAwid4vXAklLFMkb+sjEc8gY9GkRH6ze+B7sg7g3N5+5m6AMwSBgewEAHW2smY2VMbFfyLVZlkf9rh1YBlLOYZMfpPmybIaSMfuW72Q11UXnP1LcfoiZW+qhW0x85mJp89tV8HaGnM6CYrBiNK2YD3aGSUAfLN9oFdOSqpEw5eFw4O9JmLlbFfixSXm9sBsS7JfkB7HPRnQBzjhk+VGkamSFzqnEu1zv10C2JnrnwHra+YZbmDAIaNBvGSXLnwIDAQAB" }