Co je Operata Collector?

Operata Collector je rozšíření Chrome vyvinuté Operata, a jeho hlavní funkcí je „A browser based data collector and agent messenger for alerting and reporting issues.“.

Snímky obrazovky rozšíření

Stáhnout soubor CRX rozšíření Operata Collector

Stáhněte si soubory rozšíření Operata Collector ve formátu crx, ručně nainstalujte rozšíření Chrome do prohlížeče nebo sdílejte soubory crx s přáteli, abyste jednoduše nainstalovali rozšíření Chrome.

Pokyny pro Použití Rozšíření

Operata is the only performance monitoring & assurance platform designed for cloud contact centers. Operata makes it easy to collect and correlate call, system & network data to troubleshoot issues impacting customer experience.

With Operata Collector for Chrome, contact center teams can measure and monitor environmental data and empower agents to resolve issues in their control.

Data collection features:
* WebRTC data.
* Agent system data, memory usage, CPU utilization.
* Network data.
* CCaaS logs.
* Agent feedback and reporting.
* Headset data including background noise, audio exposure and volume metrics.

Behaviour & environment:
Access a complete view of agent environmental data and call events to surface behavioural and technology issues.

Hardware & equipment insights:
Gain insights into agents’ computing equipment and headset performance to diagnose issues and identify changes over time.

Agent self-service:
A streamlined agent messenger provides the information to self-resolve issues like congested bandwidth, background noise, and audio latency.

Agent reporting:
The agent messenger facilitates call quality feedback and call/environment issue reporting to streamline feedback to IT teams.

Transparent data collection:
Continually collect and store softphone diagnostic and support logs with no interruption or involvement from agents. Collect and correlate call, system & network data to troubleshoot issues impacting CX.

Benefits for Agents
- Receive notifications of issues affecting them and their customers with suggestions to self-resolve.
- Report issues to support teams quickly with corresponding calls, system & network data.
- Benefits for Support Teams
- Gain instant access to detailed logs without agent involvement.
- View and analyze insights from associated call, system & network data.

Works with:
* Genesys Cloud CX
* Amazon Connect CCP (Custom & Native).
* NICE CXone
* Salesforce.com including Service Cloud Voice and Salesforce CTI integrations.
* ServiceNow
* Zendesk
* 3rd Party Softphones & Agent Desktops

Základní Informace o Rozšíření

Název	Operata Collector
ID	efhlocglafmcfhkpojjbckpbonbfbgdb
Oficiální URL	https://chromewebstore.google.com/detail/operata-collector/efhlocglafmcfhkpojjbckpbonbfbgdb
Popis	A browser based data collector and agent messenger for alerting and reporting issues.
Velikost souboru	798 KB
Počet instalací	86,029
Aktuální Verze	1.6.28
Poslední Aktualizace	2024-03-04
Datum Vydání	2020-08-11
Hodnocení	4.00/5 Celkem 4 Hodnocení
Vývojář	Operata
E-mail	[email protected]
Typ Platby	free
Webové stránky Rozšíření	https://operata.com
URL Stránky Nápovědy	https://help.operata.com
URL Stránky Zásad Ochrany Soukromí	https://operata.com/privacy
Podporované Jazyky	en
manifest.json
{ "update_url": "https:\/\/clients2.google.com\/service\/update2\/crx", "name": "Operata Collector", "version": "1.6.28", "description": "A browser based data collector and agent messenger for alerting and reporting issues.", "icons": { "16": "assets\/icons\/operata16.png", "48": "assets\/icons\/operata48.png", "128": "assets\/icons\/operata128.png" }, "background": { "service_worker": "dist\/background.js" }, "content_security_policy": { "extension_pages": "default-src 'none'; font-src 'self' data:; img-src * data: blob:; media-src 'none'; script-src 'self'; style-src 'self' 'unsafe-inline'; connect-src https:\/\/api.operata.io https:\/\/api-dev.operata.io; " }, "content_scripts": [ { "matches": [ "http:\/\/\/", "https:\/\/\/" ], "js": [ "dist\/override.js" ], "all_frames": true, "run_at": "document_start" }, { "matches": [ "http:\/\/\/", "https:\/\/\/" ], "js": [ "dist\/bridge.js" ], "all_frames": true, "run_at": "document_end" } ], "host_permissions": [ "http:\/\/\/", "https:\/\/\/" ], "permissions": [ "system.cpu", "system.memory" ], "manifest_version": 3, "web_accessible_resources": [ { "resources": [ "pc-override.js", "operata.js", "init-operata.js", "js-event-bus.min.js", "operata-agent-messenger.js", "operata-agent-messenger.css", "operata-logging-lib.js", "connect-rtc-1.1.7.min.js", "socket.io.min.js", "jabra.browser.integration-3.0.js", "jabra.connect.integration.v1.1.2.js", "operata-heartbeat-audio.js", "adaptors\/*.js" ], "matches": [ "" ] } ] }