Tenfold

Have Better Customer Conversations

Co je Tenfold?

Tenfold je rozšíření Chrome vyvinuté https://dashboard.tenfold.com, a jeho hlavní funkcí je „Have Better Customer Conversations“.

Snímky obrazovky rozšíření

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Stáhnout soubor CRX rozšíření Tenfold

Stáhněte si soubory rozšíření Tenfold ve formátu crx, ručně nainstalujte rozšíření Chrome do prohlížeče nebo sdílejte soubory crx s přáteli, abyste jednoduše nainstalovali rozšíření Chrome.

Pokyny pro Použití Rozšíření

                        Tenfold integrates enterprise CRMs and phone systems enabling contact center agents to better serve their customers via a robust agent UI. The Tenfold Chrome Extension is the agent facing portion of the Tenfold solution. The Tenfold Chrome Extension interacts with Tenfold Cloud and Google Firebase to provide functionality to it's end users including:  

 - Identify callers via the Tenfold UI by leveraging the contact center CRM as the system of record. Tenfold searches the CRM automatically using the phone number of the caller and presents the results to the agent.

 - Capture notes about the interaction and save them to the CRM using the notepad in the Tenfold UI. This call data is available in Tenfold's dashboard and the CRM so that agents and supervisors can view analytics.

 - Create and update cases or opportunities the contact center has associated with the caller.

 - Click to dial phone numbers within the CRM and on any website in the Chrome browser using the build in phone number parser in the Tenfold UI.  Additionally, the Tenfold Local Presence feature enables agents to initiate outbound dials to their existing customers using localized pre-registered numbers across different area codes.

 - Leave pre-recorded voicemails when calling existing customers. This enables contact centers to offer a higher quality and consistent experience while saving the agent time on each call.

 - Launch online meetings with a single click from the Tenfold UI.

Tenfold is designed to integrate seamlessly with most enterprise CRMs and phone systems via out of the box API’s.                    

Základní Informace o Rozšíření

Název Tenfold Tenfold
ID ibgkfepjabgnmpjojcnbcjfgeoklfdfk
Oficiální URL https://chromewebstore.google.com/detail/tenfold/ibgkfepjabgnmpjojcnbcjfgeoklfdfk
Popis Have Better Customer Conversations
Velikost souboru 18.46 MB
Počet instalací 39,309
Aktuální Verze 2020.3.20
Poslední Aktualizace 2020-03-07
Datum Vydání 2020-03-06
Hodnocení 4.23/5 Celkem 44 Hodnocení
Vývojář https://dashboard.tenfold.com
E-mail [email protected]
Typ Platby free
Webové stránky Rozšíření https://tenfold.com
URL Stránky Nápovědy https://tenfold.com/support-center
URL Stránky Zásad Ochrany Soukromí https://www.tenfold.com/privacy
Podporované Jazyky de,en,fr,nl,da,es,it,pl,sv
manifest.json
{
    "update_url": "https:\/\/clients2.google.com\/service\/update2\/crx",
    "manifest_version": 2,
    "name": "Tenfold",
    "short_name": "__MSG_extShortName__",
    "version": "2020.3.20",
    "description": "__MSG_extDescription__",
    "default_locale": "en",
    "background": {
        "scripts": [
            "RavenSetup.js",
            "Utils.js",
            "StorageService.js",
            "BackgroundLoader.js",
            "LicenseLoader.js"
        ]
    },
    "browser_action": {
        "default_icon": {
            "19": "v3\/icon19.png",
            "38": "v3\/icon38.png",
            "48": "v3\/icon48.png"
        },
        "default_popup": "v3\/history\/template\/history.html",
        "default_title": "Tenfold Call Logging and Analytics"
    },
    "content_scripts": [
        {
            "matches": [
                "http:\/\/*\/*",
                "https:\/\/*\/*"
            ],
            "js": [
                "Utils.js",
                "StorageService.js",
                "PopupLoader.js"
            ],
            "css": [
                "bundle.css",
                "vedge\/jquery.datetimepicker.css",
                "vedge\/select2.css",
                "vedge\/iframeOuter.css"
            ],
            "run_at": "document_end"
        },
        {
            "all_frames": true,
            "js": [
                "vedge\/ctd\/ctd-crm.min.js"
            ],
            "matches": [
                "http:\/\/*\/*",
                "https:\/\/*\/*"
            ],
            "run_at": "document_end"
        },
        {
            "js": [
                "Utils.js",
                "v3\/plugins\/calendar-meeting\/calendarMeetingIntegration.js"
            ],
            "css": [
                "v3\/plugins\/calendar-meeting\/calendarMeetingIntegration.css"
            ],
            "matches": [
                "http:\/\/calendar.google.com\/*",
                "https:\/\/calendar.google.com\/*"
            ],
            "run_at": "document_end"
        },
        {
            "matches": [
                "*:\/\/mail.google.com\/*"
            ],
            "js": [
                "inboxsdk.js",
                "vedge\/history\/js\/jquery\/jquery.js",
                "vedge\/select2.min.js",
                "vedge\/jquery.datetimepicker.full.min.js",
                "vedge\/tenfoldNextFollowUp.js"
            ],
            "run_at": "document_end"
        },
        {
            "matches": [
                "http:\/\/*\/*",
                "https:\/\/*\/*"
            ],
            "js": [
                "messageDispatcher.js"
            ],
            "run_at": "document_start"
        }
    ],
    "web_accessible_resources": [
        "v3\/*",
        "vedge\/*",
        "vprevious\/*"
    ],
    "permissions": [
        "tabs",
        "cookies",
        "gcm",
        "storage",
        "system.cpu",
        "system.memory",
        "contextMenus",
        "notifications",
        "webRequest",
        "webRequestBlocking",
        "http:\/\/*\/*",
        "https:\/\/*\/*"
    ],
    "icons": {
        "16": "v3\/icon16.png",
        "48": "v3\/icon48.png",
        "96": "v3\/icon96.png",
        "128": "v3\/icon128.png"
    },
    "content_security_policy": "script-src 'self' 'unsafe-eval' https:\/\/localhost:3033 http:\/\/localhost:3033 https:\/\/*.firebaseio.com https:\/\/*.fullstory.com ; object-src 'self'; frame-src 'self' https:\/\/localhost:3033 http:\/\/localhost:3033 https:\/\/*.firebaseio.com https:\/\/*.cloudfront.net https:\/\/*.fullstory.com;",
    "externally_connectable": {
        "matches": [
            "https:\/\/*.tenfold.com\/*",
            "https:\/\/*.micloudoffice.com\/*",
            "https:\/\/*.mitel.com\/*"
        ]
    },
    "options_ui": {
        "page": "options\/index.html",
        "open_in_tab": true
    }
}