CXone Agent Extension
CXone Agent Browser Extension
Co je CXone Agent Extension?
CXone Agent Extension je rozšíření Chrome vyvinuté agentupdates, a jeho hlavní funkcí je „CXone Agent Browser Extension“.
Snímky obrazovky rozšíření
Stáhnout soubor CRX rozšíření CXone Agent Extension
Stáhněte si soubory rozšíření CXone Agent Extension ve formátu crx, ručně nainstalujte rozšíření Chrome do prohlížeče nebo sdílejte soubory crx s přáteli, abyste jednoduše nainstalovali rozšíření Chrome.
Pokyny pro Použití Rozšíření
NICE CXone Integrated Agent browser extension allows for seamless integration with any CRM to consolidate customer context with NICE CXone contact center functionality. Users have access to a unified inbox for all interactions, including voice and digital, creating a consistent experience regardless of the channel or product. Additionally, agents have visibility into the complete customer journey via a single customer card that aggregates both contact history and customer data, creating more efficient, empowered agents.
Key Features Include:
- A single inbox for all interaction handling, independent of the channel
- The ability to manage multiple interactions at a single time
- View contact details, history, associated channels, and all current activities for the contact on a single contact card
- Ability to see previous interactions that have been handled by the agent
- Search for agents, skills, teams, and address books to initiate outbound interactions
- Review agent status, skills assigned to the agent, number of calls in queue, how long calls have been waiting, and the number of agents assigned to a skill Základní Informace o Rozšíření
| Název |  CXone Agent Extension |
| ID | ihgfdecdmhcckcnlhgfciplpbpmmjmdl |
| Oficiální URL | https://chromewebstore.google.com/detail/cxone-agent-extension/ihgfdecdmhcckcnlhgfciplpbpmmjmdl |
| Popis | CXone Agent Browser Extension |
| Velikost souboru | 1013 KB |
| Počet instalací | 2,275 |
| Aktuální Verze | 1.0.26 |
| Poslední Aktualizace | 2024-01-05 |
| Datum Vydání | 2022-11-05 |
| Hodnocení | 4.20/5 Celkem 5 Hodnocení |
| Vývojář | agentupdates |
| [email protected] | |
| Typ Platby | free |
| Webové stránky Rozšíření | https://www.nice.com/ |
| URL Stránky Nápovědy | https://www.nice.com/services/customer-support |
| Podporované Jazyky | en-US |
| manifest.json | |
{
"update_url": "https:\/\/clients2.google.com\/service\/update2\/crx",
"name": "CXone Agent Extension",
"short_name": "cxai",
"description": "CXone Agent Browser Extension",
"version": "1.0.26",
"manifest_version": 3,
"icons": {
"16": "assets\/images\/dockLogo.png",
"48": "assets\/images\/dockLogo.png",
"128": "assets\/images\/dockLogo.png"
},
"action": {
"default_popup": "popup.html",
"default_title": "CXone Extension",
"default_icon": "assets\/images\/dockLogo.png"
},
"optional_permissions": [
"system.cpu",
"system.memory"
],
"permissions": [
"storage",
"activeTab",
"contextMenus",
"offscreen"
],
"options_page": "options.html",
"background": {
"service_worker": "background.js"
},
"content_scripts": [
{
"matches": [
" | |
