Hvad er Qualtrics Agent Assist?

Qualtrics Agent Assist er en Chrome-udvidelse udviklet af Qualtrics LLC, og dens hovedfunktion er "A chrome extension for delivering recommendations to customer service representatives.".

Udvidelsesskærmbilleder

Download Qualtrics Agent Assist-udvidelses-CRX-fil

Download Qualtrics Agent Assist-udvidelsesfiler i crx-format, installer Chrome-udvidelser manuelt i browseren eller del crx-filer med venner for nemt at installere Chrome-udvidelser.

Brugsanvisning til Udvidelsen

In-the-moment coaching and resources for contact center agents during customer calls and creation of intelligent call recaps after calls end.
Qualtrics Agent Assist is powered by Qualtrics’ industry-leading natural language understanding, machine learning capabilities, and AI to help agents be more productive and effective, save time, and deliver great customer service.
Embedded directly in agents’ browsers, this Qualtrics Agent Assist houses two capabilities that support agents in serving customers efficiently and effectively:
- Real-Time Agent Assist - Gives agents contextual resources and coaching in-the-moment to drive every call towards the best outcome
- Automated Call Summaries - Once a customer call ends, generates an intelligent call recap with all important information in seconds

Grundlæggende oplysninger om udvidelsen

Navn	Qualtrics Agent Assist
ID	ecpihoadheabnnhjnallbddhnfmbllga
Officiel URL	https://chromewebstore.google.com/detail/qualtrics-agent-assist/ecpihoadheabnnhjnallbddhnfmbllga
Beskrivelse	A chrome extension for delivering recommendations to customer service representatives.
Filstørrelse	6.85 MB
Antal Installationer	135
Nuværende Version	0.0.1.31
Senest Opdateret	2024-02-15
Udgivelsesdato	2022-08-25
Bedømmelse	1.00/5 Samlet 1 Bedømmelser
Udvikler	Qualtrics LLC
E-mail	[email protected]
Betalingsmetode	free
Understøttede Sprog	en-US
manifest.json
{ "update_url": "https:\/\/clients2.google.com\/service\/update2\/crx", "description": "A chrome extension for delivering recommendations to customer service representatives.", "version": "0.0.1.31", "key": "MIIBIjANBgkqhkiG9w0BAQEFAAOCAQ8AMIIBCgKCAQEAtbSq4cvA+BDe66xsatV3Ortv98g0zYt0FKhvvA\/nPqBvtwVyes+bciI1RXUxAUTuz6T2vOOUYbE\/GV1\/kK0Hfu9FxcgpyDSf9QSLx1SXKpKrSn6EC9NS8YltD45zyNoym0nDlEc6yYfWw7lHRoYfGQcBWLfci7XX6PSeBjAu7Y+aHxQUBFPCGVBqOPOrD4MSpEM+iNVLvOzpXjadtaTWIk42qFJ+kRMN8\/Kl8D6xx8M6hlA7hGPr8tLlvqRRT4\/R5modjjJTT+aL3Y1tMLC7pDj8lyJD6Lf+\/F1vclpucAQF5c5IUpp59e8XqDBP2zpb4DUukbHrmsePO4uvAJ9dSQIDAQAB", "manifest_version": 3, "name": "Qualtrics Agent Assist", "background": { "service_worker": "background.bundle.js" }, "action": { "default_icon": "images\/icon-34.png", "default_popup": "action.html" }, "icons": { "128": "images\/icon-128.png" }, "permissions": [ "storage", "notifications", "unlimitedStorage", "tabs", "scripting" ], "host_permissions": [ "https:\/\/\/" ], "content_scripts": [ { "matches": [ "http:\/\/\/", "https:\/\/\/", "" ], "js": [ "contentScript.bundle.js" ], "css": [ "content.styles.css" ] } ], "devtools_page": "devtools.html", "web_accessible_resources": [ { "resources": [ "popup.html" ], "matches": [ "https:\/\/\/", "http:\/\/\/" ] } ], "externally_connectable": { "matches": [ "https:\/\/compass-dev.clarabridge.io\/", "https:\/\/compass-staging.clarabridge.io\/", "https:\/\/compass.clarabridge.io\/*" ] } }