Operata Collector

A browser based data collector and agent messenger for alerting and reporting issues.

Hvad er Operata Collector?

Operata Collector er en Chrome-udvidelse udviklet af Operata, og dens hovedfunktion er "A browser based data collector and agent messenger for alerting and reporting issues.".

Udvidelsesskærmbilleder

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Download Operata Collector-udvidelses-CRX-fil

Download Operata Collector-udvidelsesfiler i crx-format, installer Chrome-udvidelser manuelt i browseren eller del crx-filer med venner for nemt at installere Chrome-udvidelser.

Brugsanvisning til Udvidelsen

                        Operata is the only performance monitoring & assurance platform designed for cloud contact centers. Operata makes it easy to collect and correlate call, system & network data to troubleshoot issues impacting customer experience.

With Operata Collector for Chrome, contact center teams can measure and monitor environmental data and empower agents to resolve issues in their control.

Data collection features:
* WebRTC data.
* Agent system data, memory usage, CPU utilization.
* Network data.
* CCaaS logs.
* Agent feedback and reporting.
* Headset data including background noise, audio exposure and volume metrics.

Behaviour & environment:
Access a complete view of agent environmental data and call events to surface behavioural and technology issues.

Hardware & equipment insights:
Gain insights into agents’ computing equipment and headset performance to diagnose issues and identify changes over time.

Agent self-service:
A streamlined agent messenger provides the information to self-resolve issues like congested bandwidth, background noise, and audio latency.

Agent reporting:
The agent messenger facilitates call quality feedback and call/environment issue reporting to streamline feedback to IT teams.

Transparent data collection:
Continually collect and store softphone diagnostic and support logs with no interruption or involvement from agents. Collect and correlate call, system & network data to troubleshoot issues impacting CX.

Benefits for Agents
- Receive notifications of issues affecting them and their customers with suggestions to self-resolve. 
- Report issues to support teams quickly with corresponding calls, system & network data.
- Benefits for Support Teams
- Gain instant access to detailed logs without agent involvement.
- View and analyze insights from associated call, system & network data.

Works with:
* Genesys Cloud CX
* Amazon Connect CCP (Custom & Native).
* NICE CXone
* Salesforce.com including Service Cloud Voice and Salesforce CTI integrations.
* ServiceNow 
* Zendesk 
* 3rd Party Softphones & Agent Desktops                    

Grundlæggende oplysninger om udvidelsen

Navn Operata Collector Operata Collector
ID efhlocglafmcfhkpojjbckpbonbfbgdb
Officiel URL https://chromewebstore.google.com/detail/operata-collector/efhlocglafmcfhkpojjbckpbonbfbgdb
Beskrivelse A browser based data collector and agent messenger for alerting and reporting issues.
Filstørrelse 798 KB
Antal Installationer 86,029
Nuværende Version 1.6.28
Senest Opdateret 2024-03-04
Udgivelsesdato 2020-08-11
Bedømmelse 4.00/5 Samlet 4 Bedømmelser
Udvikler Operata
E-mail [email protected]
Betalingsmetode free
Udvidelseswebsted https://operata.com
Hjælpeside-URL https://help.operata.com
URL til Fortrolighedspolitik Side https://operata.com/privacy
Understøttede Sprog en
manifest.json
{
    "update_url": "https:\/\/clients2.google.com\/service\/update2\/crx",
    "name": "Operata Collector",
    "version": "1.6.28",
    "description": "A browser based data collector and agent messenger for alerting and reporting issues.",
    "icons": {
        "16": "assets\/icons\/operata16.png",
        "48": "assets\/icons\/operata48.png",
        "128": "assets\/icons\/operata128.png"
    },
    "background": {
        "service_worker": "dist\/background.js"
    },
    "content_security_policy": {
        "extension_pages": "default-src 'none'; font-src 'self' data:; img-src * data: blob:; media-src 'none'; script-src 'self'; style-src 'self' 'unsafe-inline'; connect-src https:\/\/api.operata.io https:\/\/api-dev.operata.io; "
    },
    "content_scripts": [
        {
            "matches": [
                "http:\/\/*\/*",
                "https:\/\/*\/*"
            ],
            "js": [
                "dist\/override.js"
            ],
            "all_frames": true,
            "run_at": "document_start"
        },
        {
            "matches": [
                "http:\/\/*\/*",
                "https:\/\/*\/*"
            ],
            "js": [
                "dist\/bridge.js"
            ],
            "all_frames": true,
            "run_at": "document_end"
        }
    ],
    "host_permissions": [
        "http:\/\/*\/*",
        "https:\/\/*\/*"
    ],
    "permissions": [
        "system.cpu",
        "system.memory"
    ],
    "manifest_version": 3,
    "web_accessible_resources": [
        {
            "resources": [
                "pc-override.js",
                "operata.js",
                "init-operata.js",
                "js-event-bus.min.js",
                "operata-agent-messenger.js",
                "operata-agent-messenger.css",
                "operata-logging-lib.js",
                "connect-rtc-1.1.7.min.js",
                "socket.io.min.js",
                "jabra.browser.integration-3.0.js",
                "jabra.connect.integration.v1.1.2.js",
                "operata-heartbeat-audio.js",
                "adaptors\/*.js"
            ],
            "matches": [
                ""
            ]
        }
    ]
}