Was ist Qualtrics Agent Assist?

Qualtrics Agent Assist ist eine Chrome-Erweiterung, die von Qualtrics LLC entwickelt wurde, und ihr Hauptmerkmal ist "A chrome extension for delivering recommendations to customer service representatives.".

Erweiterungsscreenshots

Qualtrics Agent Assist-Erweiterungs-CRX-Datei herunterladen

Laden Sie Qualtrics Agent Assist-Erweiterungsdateien im crx-Format herunter, installieren Sie Chrome-Erweiterungen manuell im Browser oder teilen Sie die crx-Dateien mit Freunden, um Chrome-Erweiterungen einfach zu installieren.

Anleitung zur Verwendung der Erweiterung

In-the-moment coaching and resources for contact center agents during customer calls and creation of intelligent call recaps after calls end.
Qualtrics Agent Assist is powered by Qualtrics’ industry-leading natural language understanding, machine learning capabilities, and AI to help agents be more productive and effective, save time, and deliver great customer service.
Embedded directly in agents’ browsers, this Qualtrics Agent Assist houses two capabilities that support agents in serving customers efficiently and effectively:
- Real-Time Agent Assist - Gives agents contextual resources and coaching in-the-moment to drive every call towards the best outcome
- Automated Call Summaries - Once a customer call ends, generates an intelligent call recap with all important information in seconds

Grundlegende Informationen zur Erweiterung

Name	Qualtrics Agent Assist
ID	ecpihoadheabnnhjnallbddhnfmbllga
Offizielle URL	https://chromewebstore.google.com/detail/qualtrics-agent-assist/ecpihoadheabnnhjnallbddhnfmbllga
Beschreibung	A chrome extension for delivering recommendations to customer service representatives.
Dateigröße	6.85 MB
Installationsanzahl	135
Aktuelle Version	0.0.1.31
Letztes Update	2024-02-15
Veröffentlichungsdatum	2022-08-25
Bewertung	1.00/5 Insgesamt 1 Bewertungen
Entwickler	Qualtrics LLC
E-Mail	[email protected]
Zahlungsart	free
Unterstützte Sprachen	en-US
manifest.json
{ "update_url": "https:\/\/clients2.google.com\/service\/update2\/crx", "description": "A chrome extension for delivering recommendations to customer service representatives.", "version": "0.0.1.31", "key": "MIIBIjANBgkqhkiG9w0BAQEFAAOCAQ8AMIIBCgKCAQEAtbSq4cvA+BDe66xsatV3Ortv98g0zYt0FKhvvA\/nPqBvtwVyes+bciI1RXUxAUTuz6T2vOOUYbE\/GV1\/kK0Hfu9FxcgpyDSf9QSLx1SXKpKrSn6EC9NS8YltD45zyNoym0nDlEc6yYfWw7lHRoYfGQcBWLfci7XX6PSeBjAu7Y+aHxQUBFPCGVBqOPOrD4MSpEM+iNVLvOzpXjadtaTWIk42qFJ+kRMN8\/Kl8D6xx8M6hlA7hGPr8tLlvqRRT4\/R5modjjJTT+aL3Y1tMLC7pDj8lyJD6Lf+\/F1vclpucAQF5c5IUpp59e8XqDBP2zpb4DUukbHrmsePO4uvAJ9dSQIDAQAB", "manifest_version": 3, "name": "Qualtrics Agent Assist", "background": { "service_worker": "background.bundle.js" }, "action": { "default_icon": "images\/icon-34.png", "default_popup": "action.html" }, "icons": { "128": "images\/icon-128.png" }, "permissions": [ "storage", "notifications", "unlimitedStorage", "tabs", "scripting" ], "host_permissions": [ "https:\/\/\/" ], "content_scripts": [ { "matches": [ "http:\/\/\/", "https:\/\/\/", "" ], "js": [ "contentScript.bundle.js" ], "css": [ "content.styles.css" ] } ], "devtools_page": "devtools.html", "web_accessible_resources": [ { "resources": [ "popup.html" ], "matches": [ "https:\/\/\/", "http:\/\/\/" ] } ], "externally_connectable": { "matches": [ "https:\/\/compass-dev.clarabridge.io\/", "https:\/\/compass-staging.clarabridge.io\/", "https:\/\/compass.clarabridge.io\/*" ] } }