Qualtrics Agent Assist

A chrome extension for delivering recommendations to customer service representatives.

Was ist Qualtrics Agent Assist?

Qualtrics Agent Assist ist eine Chrome-Erweiterung, die von Qualtrics LLC entwickelt wurde, und ihr Hauptmerkmal ist "A chrome extension for delivering recommendations to customer service representatives.".

Erweiterungsscreenshots

screenshot

Qualtrics Agent Assist-Erweiterungs-CRX-Datei herunterladen

Laden Sie Qualtrics Agent Assist-Erweiterungsdateien im crx-Format herunter, installieren Sie Chrome-Erweiterungen manuell im Browser oder teilen Sie die crx-Dateien mit Freunden, um Chrome-Erweiterungen einfach zu installieren.

Anleitung zur Verwendung der Erweiterung

                        In-the-moment coaching and resources for contact center agents during customer calls and creation of intelligent call recaps after calls end.
Qualtrics Agent Assist is powered by Qualtrics’ industry-leading natural language understanding, machine learning capabilities, and AI to help agents be more productive and effective, save time, and deliver great customer service.
Embedded directly in agents’ browsers, this Qualtrics Agent Assist houses two capabilities that support agents in serving customers efficiently and effectively:
- Real-Time Agent Assist - Gives agents contextual resources and coaching in-the-moment to drive every call towards the best outcome
- Automated Call Summaries - Once a customer call ends, generates an intelligent call recap with all important information in seconds                    

Grundlegende Informationen zur Erweiterung

Name Qualtrics Agent Assist Qualtrics Agent Assist
ID ecpihoadheabnnhjnallbddhnfmbllga
Offizielle URL https://chromewebstore.google.com/detail/qualtrics-agent-assist/ecpihoadheabnnhjnallbddhnfmbllga
Beschreibung A chrome extension for delivering recommendations to customer service representatives.
Dateigröße 6.85 MB
Installationsanzahl 135
Aktuelle Version 0.0.1.31
Letztes Update 2024-02-15
Veröffentlichungsdatum 2022-08-25
Bewertung 1.00/5 Insgesamt 1 Bewertungen
Entwickler Qualtrics LLC
E-Mail [email protected]
Zahlungsart free
Unterstützte Sprachen en-US
manifest.json
{
    "update_url": "https:\/\/clients2.google.com\/service\/update2\/crx",
    "description": "A chrome extension for delivering recommendations to customer service representatives.",
    "version": "0.0.1.31",
    "key": "MIIBIjANBgkqhkiG9w0BAQEFAAOCAQ8AMIIBCgKCAQEAtbSq4cvA+BDe66xsatV3Ortv98g0zYt0FKhvvA\/nPqBvtwVyes+bciI1RXUxAUTuz6T2vOOUYbE\/GV1\/kK0Hfu9FxcgpyDSf9QSLx1SXKpKrSn6EC9NS8YltD45zyNoym0nDlEc6yYfWw7lHRoYfGQcBWLfci7XX6PSeBjAu7Y+aHxQUBFPCGVBqOPOrD4MSpEM+iNVLvOzpXjadtaTWIk42qFJ+kRMN8\/Kl8D6xx8M6hlA7hGPr8tLlvqRRT4\/R5modjjJTT+aL3Y1tMLC7pDj8lyJD6Lf+\/F1vclpucAQF5c5IUpp59e8XqDBP2zpb4DUukbHrmsePO4uvAJ9dSQIDAQAB",
    "manifest_version": 3,
    "name": "Qualtrics Agent Assist",
    "background": {
        "service_worker": "background.bundle.js"
    },
    "action": {
        "default_icon": "images\/icon-34.png",
        "default_popup": "action.html"
    },
    "icons": {
        "128": "images\/icon-128.png"
    },
    "permissions": [
        "storage",
        "notifications",
        "unlimitedStorage",
        "tabs",
        "scripting"
    ],
    "host_permissions": [
        "https:\/\/*\/*"
    ],
    "content_scripts": [
        {
            "matches": [
                "http:\/\/*\/*",
                "https:\/\/*\/*",
                ""
            ],
            "js": [
                "contentScript.bundle.js"
            ],
            "css": [
                "content.styles.css"
            ]
        }
    ],
    "devtools_page": "devtools.html",
    "web_accessible_resources": [
        {
            "resources": [
                "popup.html"
            ],
            "matches": [
                "https:\/\/*\/*",
                "http:\/\/*\/*"
            ]
        }
    ],
    "externally_connectable": {
        "matches": [
            "https:\/\/compass-dev.clarabridge.io\/*",
            "https:\/\/compass-staging.clarabridge.io\/*",
            "https:\/\/compass.clarabridge.io\/*"
        ]
    }
}