Was ist Operata Collector?

Operata Collector ist eine Chrome-Erweiterung, die von Operata entwickelt wurde, und ihr Hauptmerkmal ist "A browser based data collector and agent messenger for alerting and reporting issues.".

Erweiterungsscreenshots

Operata Collector-Erweiterungs-CRX-Datei herunterladen

Laden Sie Operata Collector-Erweiterungsdateien im crx-Format herunter, installieren Sie Chrome-Erweiterungen manuell im Browser oder teilen Sie die crx-Dateien mit Freunden, um Chrome-Erweiterungen einfach zu installieren.

Anleitung zur Verwendung der Erweiterung

Operata is the only performance monitoring & assurance platform designed for cloud contact centers. Operata makes it easy to collect and correlate call, system & network data to troubleshoot issues impacting customer experience.

With Operata Collector for Chrome, contact center teams can measure and monitor environmental data and empower agents to resolve issues in their control.

Data collection features:
* WebRTC data.
* Agent system data, memory usage, CPU utilization.
* Network data.
* CCaaS logs.
* Agent feedback and reporting.
* Headset data including background noise, audio exposure and volume metrics.

Behaviour & environment:
Access a complete view of agent environmental data and call events to surface behavioural and technology issues.

Hardware & equipment insights:
Gain insights into agents’ computing equipment and headset performance to diagnose issues and identify changes over time.

Agent self-service:
A streamlined agent messenger provides the information to self-resolve issues like congested bandwidth, background noise, and audio latency.

Agent reporting:
The agent messenger facilitates call quality feedback and call/environment issue reporting to streamline feedback to IT teams.

Transparent data collection:
Continually collect and store softphone diagnostic and support logs with no interruption or involvement from agents. Collect and correlate call, system & network data to troubleshoot issues impacting CX.

Benefits for Agents
- Receive notifications of issues affecting them and their customers with suggestions to self-resolve.
- Report issues to support teams quickly with corresponding calls, system & network data.
- Benefits for Support Teams
- Gain instant access to detailed logs without agent involvement.
- View and analyze insights from associated call, system & network data.

Works with:
* Genesys Cloud CX
* Amazon Connect CCP (Custom & Native).
* NICE CXone
* Salesforce.com including Service Cloud Voice and Salesforce CTI integrations.
* ServiceNow
* Zendesk
* 3rd Party Softphones & Agent Desktops

Grundlegende Informationen zur Erweiterung

Name	Operata Collector
ID	efhlocglafmcfhkpojjbckpbonbfbgdb
Offizielle URL	https://chromewebstore.google.com/detail/operata-collector/efhlocglafmcfhkpojjbckpbonbfbgdb
Beschreibung	A browser based data collector and agent messenger for alerting and reporting issues.
Dateigröße	798 KB
Installationsanzahl	86,029
Aktuelle Version	1.6.28
Letztes Update	2024-03-04
Veröffentlichungsdatum	2020-08-11
Bewertung	4.00/5 Insgesamt 4 Bewertungen
Entwickler	Operata
E-Mail	[email protected]
Zahlungsart	free
Erweiterungswebsite	https://operata.com
Hilfeseite URL	https://help.operata.com
URL der Datenschutzrichtlinien-Seite	https://operata.com/privacy
Unterstützte Sprachen	en
manifest.json
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