Τι είναι το Operata Collector;

Το Operata Collector είναι ένα πρόσθετο Chrome που αναπτύχθηκε από τον Operata, και η κύρια λειτουργία του είναι "A browser based data collector and agent messenger for alerting and reporting issues.".

Στιγμιότυπα Επέκτασης

Λήψη αρχείου CRX της επέκτασης Operata Collector

Λήψη αρχείων επέκτασης Operata Collector σε μορφή crx, εγκατάσταση των επεκτάσεων Chrome μη αυτόματα στον περιηγητή ή κοινοποίηση των αρχείων crx με φίλους για εύκολη εγκατάσταση των επεκτάσεων Chrome.

Οδηγίες Χρήσης της Επέκτασης

Operata is the only performance monitoring & assurance platform designed for cloud contact centers. Operata makes it easy to collect and correlate call, system & network data to troubleshoot issues impacting customer experience.

With Operata Collector for Chrome, contact center teams can measure and monitor environmental data and empower agents to resolve issues in their control.

Data collection features:
* WebRTC data.
* Agent system data, memory usage, CPU utilization.
* Network data.
* CCaaS logs.
* Agent feedback and reporting.
* Headset data including background noise, audio exposure and volume metrics.

Behaviour & environment:
Access a complete view of agent environmental data and call events to surface behavioural and technology issues.

Hardware & equipment insights:
Gain insights into agents’ computing equipment and headset performance to diagnose issues and identify changes over time.

Agent self-service:
A streamlined agent messenger provides the information to self-resolve issues like congested bandwidth, background noise, and audio latency.

Agent reporting:
The agent messenger facilitates call quality feedback and call/environment issue reporting to streamline feedback to IT teams.

Transparent data collection:
Continually collect and store softphone diagnostic and support logs with no interruption or involvement from agents. Collect and correlate call, system & network data to troubleshoot issues impacting CX.

Benefits for Agents
- Receive notifications of issues affecting them and their customers with suggestions to self-resolve.
- Report issues to support teams quickly with corresponding calls, system & network data.
- Benefits for Support Teams
- Gain instant access to detailed logs without agent involvement.
- View and analyze insights from associated call, system & network data.

Works with:
* Genesys Cloud CX
* Amazon Connect CCP (Custom & Native).
* NICE CXone
* Salesforce.com including Service Cloud Voice and Salesforce CTI integrations.
* ServiceNow
* Zendesk
* 3rd Party Softphones & Agent Desktops

Βασικές Πληροφορίες Επέκτασης

Όνομα	Operata Collector
ID	efhlocglafmcfhkpojjbckpbonbfbgdb
Επίσημο URL	https://chromewebstore.google.com/detail/operata-collector/efhlocglafmcfhkpojjbckpbonbfbgdb
Περιγραφή	A browser based data collector and agent messenger for alerting and reporting issues.
Μέγεθος Αρχείου	798 KB
Αριθμός Εγκαταστάσεων	86,029
Τρέχουσα Έκδοση	1.6.28
Τελευταία Ενημέρωση	2024-03-04
Ημερομηνία Δημοσίευσης	2020-08-11
Αξιολόγηση	4.00/5 Συνολικά 4 Αξιολογήσεις
Προγραμματιστής	Operata
Ηλεκτρονικό ταχυδρομείο	[email protected]
Τύπος Πληρωμής	free
Ιστότοπος Επέκτασης	https://operata.com
Διεύθυνση URL της Σελίδας Βοήθειας	https://help.operata.com
URL της Σελίδας Πολιτικής Απορρήτου	https://operata.com/privacy
Υποστηριζόμενες Γλώσσες	en
manifest.json
{ "update_url": "https:\/\/clients2.google.com\/service\/update2\/crx", "name": "Operata Collector", "version": "1.6.28", "description": "A browser based data collector and agent messenger for alerting and reporting issues.", "icons": { "16": "assets\/icons\/operata16.png", "48": "assets\/icons\/operata48.png", "128": "assets\/icons\/operata128.png" }, "background": { "service_worker": "dist\/background.js" }, "content_security_policy": { "extension_pages": "default-src 'none'; font-src 'self' data:; img-src * data: blob:; media-src 'none'; script-src 'self'; style-src 'self' 'unsafe-inline'; connect-src https:\/\/api.operata.io https:\/\/api-dev.operata.io; " }, "content_scripts": [ { "matches": [ "http:\/\/\/", "https:\/\/\/" ], "js": [ "dist\/override.js" ], "all_frames": true, "run_at": "document_start" }, { "matches": [ "http:\/\/\/", "https:\/\/\/" ], "js": [ "dist\/bridge.js" ], "all_frames": true, "run_at": "document_end" } ], "host_permissions": [ "http:\/\/\/", "https:\/\/\/" ], "permissions": [ "system.cpu", "system.memory" ], "manifest_version": 3, "web_accessible_resources": [ { "resources": [ "pc-override.js", "operata.js", "init-operata.js", "js-event-bus.min.js", "operata-agent-messenger.js", "operata-agent-messenger.css", "operata-logging-lib.js", "connect-rtc-1.1.7.min.js", "socket.io.min.js", "jabra.browser.integration-3.0.js", "jabra.connect.integration.v1.1.2.js", "operata-heartbeat-audio.js", "adaptors\/*.js" ], "matches": [ "" ] } ] }