CXone Agent Extension
CXone Agent Browser Extension
Τι είναι το CXone Agent Extension;
Το CXone Agent Extension είναι ένα πρόσθετο Chrome που αναπτύχθηκε από τον agentupdates, και η κύρια λειτουργία του είναι "CXone Agent Browser Extension".
Στιγμιότυπα Επέκτασης
Λήψη αρχείου CRX της επέκτασης CXone Agent Extension
Λήψη αρχείων επέκτασης CXone Agent Extension σε μορφή crx, εγκατάσταση των επεκτάσεων Chrome μη αυτόματα στον περιηγητή ή κοινοποίηση των αρχείων crx με φίλους για εύκολη εγκατάσταση των επεκτάσεων Chrome.
Οδηγίες Χρήσης της Επέκτασης
NICE CXone Integrated Agent browser extension allows for seamless integration with any CRM to consolidate customer context with NICE CXone contact center functionality. Users have access to a unified inbox for all interactions, including voice and digital, creating a consistent experience regardless of the channel or product. Additionally, agents have visibility into the complete customer journey via a single customer card that aggregates both contact history and customer data, creating more efficient, empowered agents.
Key Features Include:
- A single inbox for all interaction handling, independent of the channel
- The ability to manage multiple interactions at a single time
- View contact details, history, associated channels, and all current activities for the contact on a single contact card
- Ability to see previous interactions that have been handled by the agent
- Search for agents, skills, teams, and address books to initiate outbound interactions
- Review agent status, skills assigned to the agent, number of calls in queue, how long calls have been waiting, and the number of agents assigned to a skill Βασικές Πληροφορίες Επέκτασης
| Όνομα |  CXone Agent Extension |
| ID | ihgfdecdmhcckcnlhgfciplpbpmmjmdl |
| Επίσημο URL | https://chromewebstore.google.com/detail/cxone-agent-extension/ihgfdecdmhcckcnlhgfciplpbpmmjmdl |
| Περιγραφή | CXone Agent Browser Extension |
| Μέγεθος Αρχείου | 1013 KB |
| Αριθμός Εγκαταστάσεων | 2,275 |
| Τρέχουσα Έκδοση | 1.0.26 |
| Τελευταία Ενημέρωση | 2024-01-05 |
| Ημερομηνία Δημοσίευσης | 2022-11-05 |
| Αξιολόγηση | 4.20/5 Συνολικά 5 Αξιολογήσεις |
| Προγραμματιστής | agentupdates |
| Ηλεκτρονικό ταχυδρομείο | [email protected] |
| Τύπος Πληρωμής | free |
| Ιστότοπος Επέκτασης | https://www.nice.com/ |
| Διεύθυνση URL της Σελίδας Βοήθειας | https://www.nice.com/services/customer-support |
| Υποστηριζόμενες Γλώσσες | en-US |
| manifest.json | |
{
"update_url": "https:\/\/clients2.google.com\/service\/update2\/crx",
"name": "CXone Agent Extension",
"short_name": "cxai",
"description": "CXone Agent Browser Extension",
"version": "1.0.26",
"manifest_version": 3,
"icons": {
"16": "assets\/images\/dockLogo.png",
"48": "assets\/images\/dockLogo.png",
"128": "assets\/images\/dockLogo.png"
},
"action": {
"default_popup": "popup.html",
"default_title": "CXone Extension",
"default_icon": "assets\/images\/dockLogo.png"
},
"optional_permissions": [
"system.cpu",
"system.memory"
],
"permissions": [
"storage",
"activeTab",
"contextMenus",
"offscreen"
],
"options_page": "options.html",
"background": {
"service_worker": "background.js"
},
"content_scripts": [
{
"matches": [
" | |
