Tenfold
Have Better Customer Conversations
¿Qué es Tenfold?
Tenfold es una extensión de Chrome desarrollada por https://dashboard.tenfold.com, y su función principal es "Have Better Customer Conversations".
Capturas de Pantalla de la Extensión
Descargar Archivo CRX de la Extensión Tenfold
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Instrucciones de Uso de la Extensión
Tenfold integrates enterprise CRMs and phone systems enabling contact center agents to better serve their customers via a robust agent UI. The Tenfold Chrome Extension is the agent facing portion of the Tenfold solution. The Tenfold Chrome Extension interacts with Tenfold Cloud and Google Firebase to provide functionality to it's end users including:
- Identify callers via the Tenfold UI by leveraging the contact center CRM as the system of record. Tenfold searches the CRM automatically using the phone number of the caller and presents the results to the agent.
- Capture notes about the interaction and save them to the CRM using the notepad in the Tenfold UI. This call data is available in Tenfold's dashboard and the CRM so that agents and supervisors can view analytics.
- Create and update cases or opportunities the contact center has associated with the caller.
- Click to dial phone numbers within the CRM and on any website in the Chrome browser using the build in phone number parser in the Tenfold UI. Additionally, the Tenfold Local Presence feature enables agents to initiate outbound dials to their existing customers using localized pre-registered numbers across different area codes.
- Leave pre-recorded voicemails when calling existing customers. This enables contact centers to offer a higher quality and consistent experience while saving the agent time on each call.
- Launch online meetings with a single click from the Tenfold UI.
Tenfold is designed to integrate seamlessly with most enterprise CRMs and phone systems via out of the box API’s. Información Básica de la Extensión
| Nombre |  Tenfold |
| ID | ibgkfepjabgnmpjojcnbcjfgeoklfdfk |
| URL Oficial | https://chromewebstore.google.com/detail/tenfold/ibgkfepjabgnmpjojcnbcjfgeoklfdfk |
| Descripción | Have Better Customer Conversations |
| Tamaño del Archivo | 18.46 MB |
| Cantidad de Instalaciones | 39,309 |
| Versión Actual | 2020.3.20 |
| Última Actualización | 2020-03-07 |
| Fecha de Publicación | 2020-03-06 |
| Calificación | 4.23/5 Total de 44 Calificaciones |
| Desarrollador | https://dashboard.tenfold.com |
| Correo electrónico | [email protected] |
| Tipo de Pago | free |
| Sitio Web de la Extensión | https://tenfold.com |
| URL de la Página de Ayuda | https://tenfold.com/support-center |
| URL de la Página de Política de Privacidad | https://www.tenfold.com/privacy |
| Idiomas Soportados | de,en,fr,nl,da,es,it,pl,sv |
| manifest.json | |
{
"update_url": "https:\/\/clients2.google.com\/service\/update2\/crx",
"manifest_version": 2,
"name": "Tenfold",
"short_name": "__MSG_extShortName__",
"version": "2020.3.20",
"description": "__MSG_extDescription__",
"default_locale": "en",
"background": {
"scripts": [
"RavenSetup.js",
"Utils.js",
"StorageService.js",
"BackgroundLoader.js",
"LicenseLoader.js"
]
},
"browser_action": {
"default_icon": {
"19": "v3\/icon19.png",
"38": "v3\/icon38.png",
"48": "v3\/icon48.png"
},
"default_popup": "v3\/history\/template\/history.html",
"default_title": "Tenfold Call Logging and Analytics"
},
"content_scripts": [
{
"matches": [
"http:\/\/*\/*",
"https:\/\/*\/*"
],
"js": [
"Utils.js",
"StorageService.js",
"PopupLoader.js"
],
"css": [
"bundle.css",
"vedge\/jquery.datetimepicker.css",
"vedge\/select2.css",
"vedge\/iframeOuter.css"
],
"run_at": "document_end"
},
{
"all_frames": true,
"js": [
"vedge\/ctd\/ctd-crm.min.js"
],
"matches": [
"http:\/\/*\/*",
"https:\/\/*\/*"
],
"run_at": "document_end"
},
{
"js": [
"Utils.js",
"v3\/plugins\/calendar-meeting\/calendarMeetingIntegration.js"
],
"css": [
"v3\/plugins\/calendar-meeting\/calendarMeetingIntegration.css"
],
"matches": [
"http:\/\/calendar.google.com\/*",
"https:\/\/calendar.google.com\/*"
],
"run_at": "document_end"
},
{
"matches": [
"*:\/\/mail.google.com\/*"
],
"js": [
"inboxsdk.js",
"vedge\/history\/js\/jquery\/jquery.js",
"vedge\/select2.min.js",
"vedge\/jquery.datetimepicker.full.min.js",
"vedge\/tenfoldNextFollowUp.js"
],
"run_at": "document_end"
},
{
"matches": [
"http:\/\/*\/*",
"https:\/\/*\/*"
],
"js": [
"messageDispatcher.js"
],
"run_at": "document_start"
}
],
"web_accessible_resources": [
"v3\/*",
"vedge\/*",
"vprevious\/*"
],
"permissions": [
"tabs",
"cookies",
"gcm",
"storage",
"system.cpu",
"system.memory",
"contextMenus",
"notifications",
"webRequest",
"webRequestBlocking",
"http:\/\/*\/*",
"https:\/\/*\/*"
],
"icons": {
"16": "v3\/icon16.png",
"48": "v3\/icon48.png",
"96": "v3\/icon96.png",
"128": "v3\/icon128.png"
},
"content_security_policy": "script-src 'self' 'unsafe-eval' https:\/\/localhost:3033 http:\/\/localhost:3033 https:\/\/*.firebaseio.com https:\/\/*.fullstory.com ; object-src 'self'; frame-src 'self' https:\/\/localhost:3033 http:\/\/localhost:3033 https:\/\/*.firebaseio.com https:\/\/*.cloudfront.net https:\/\/*.fullstory.com;",
"externally_connectable": {
"matches": [
"https:\/\/*.tenfold.com\/*",
"https:\/\/*.micloudoffice.com\/*",
"https:\/\/*.mitel.com\/*"
]
},
"options_ui": {
"page": "options\/index.html",
"open_in_tab": true
}
} | |
