CXone Agent Extension
CXone Agent Browser Extension
¿Qué es CXone Agent Extension?
CXone Agent Extension es una extensión de Chrome desarrollada por agentupdates, y su función principal es "CXone Agent Browser Extension".
Capturas de Pantalla de la Extensión
Descargar Archivo CRX de la Extensión CXone Agent Extension
Descarga archivos de extensión CXone Agent Extension en formato crx, instala manualmente las extensiones de Chrome en el navegador o comparte los archivos crx con amigos para instalar fácilmente las extensiones de Chrome.
Instrucciones de Uso de la Extensión
NICE CXone Integrated Agent browser extension allows for seamless integration with any CRM to consolidate customer context with NICE CXone contact center functionality. Users have access to a unified inbox for all interactions, including voice and digital, creating a consistent experience regardless of the channel or product. Additionally, agents have visibility into the complete customer journey via a single customer card that aggregates both contact history and customer data, creating more efficient, empowered agents.
Key Features Include:
- A single inbox for all interaction handling, independent of the channel
- The ability to manage multiple interactions at a single time
- View contact details, history, associated channels, and all current activities for the contact on a single contact card
- Ability to see previous interactions that have been handled by the agent
- Search for agents, skills, teams, and address books to initiate outbound interactions
- Review agent status, skills assigned to the agent, number of calls in queue, how long calls have been waiting, and the number of agents assigned to a skill Información Básica de la Extensión
| Nombre |  CXone Agent Extension |
| ID | ihgfdecdmhcckcnlhgfciplpbpmmjmdl |
| URL Oficial | https://chromewebstore.google.com/detail/cxone-agent-extension/ihgfdecdmhcckcnlhgfciplpbpmmjmdl |
| Descripción | CXone Agent Browser Extension |
| Tamaño del Archivo | 1013 KB |
| Cantidad de Instalaciones | 2,275 |
| Versión Actual | 1.0.26 |
| Última Actualización | 2024-01-05 |
| Fecha de Publicación | 2022-11-05 |
| Calificación | 4.20/5 Total de 5 Calificaciones |
| Desarrollador | agentupdates |
| Correo electrónico | [email protected] |
| Tipo de Pago | free |
| Sitio Web de la Extensión | https://www.nice.com/ |
| URL de la Página de Ayuda | https://www.nice.com/services/customer-support |
| Idiomas Soportados | en-US |
| manifest.json | |
{
"update_url": "https:\/\/clients2.google.com\/service\/update2\/crx",
"name": "CXone Agent Extension",
"short_name": "cxai",
"description": "CXone Agent Browser Extension",
"version": "1.0.26",
"manifest_version": 3,
"icons": {
"16": "assets\/images\/dockLogo.png",
"48": "assets\/images\/dockLogo.png",
"128": "assets\/images\/dockLogo.png"
},
"action": {
"default_popup": "popup.html",
"default_title": "CXone Extension",
"default_icon": "assets\/images\/dockLogo.png"
},
"optional_permissions": [
"system.cpu",
"system.memory"
],
"permissions": [
"storage",
"activeTab",
"contextMenus",
"offscreen"
],
"options_page": "options.html",
"background": {
"service_worker": "background.js"
},
"content_scripts": [
{
"matches": [
" | |
