Operata Collector

A browser based data collector and agent messenger for alerting and reporting issues.

What is Operata Collector?

Operata Collector is a Chrome extension developed by Operata, and its main feature is "A browser based data collector and agent messenger for alerting and reporting issues.".

Extension Screenshots

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Download Operata Collector Extension CRX File

Download Operata Collector extension files in crx format, manually install Chrome extensions in the browser, or share the crx files with friends to easily install Chrome extensions.

Extension Usage Instructions

                        Operata is the only performance monitoring & assurance platform designed for cloud contact centers. Operata makes it easy to collect and correlate call, system & network data to troubleshoot issues impacting customer experience.

With Operata Collector for Chrome, contact center teams can measure and monitor environmental data and empower agents to resolve issues in their control.

Data collection features:
* WebRTC data.
* Agent system data, memory usage, CPU utilization.
* Network data.
* CCaaS logs.
* Agent feedback and reporting.
* Headset data including background noise, audio exposure and volume metrics.

Behaviour & environment:
Access a complete view of agent environmental data and call events to surface behavioural and technology issues.

Hardware & equipment insights:
Gain insights into agents’ computing equipment and headset performance to diagnose issues and identify changes over time.

Agent self-service:
A streamlined agent messenger provides the information to self-resolve issues like congested bandwidth, background noise, and audio latency.

Agent reporting:
The agent messenger facilitates call quality feedback and call/environment issue reporting to streamline feedback to IT teams.

Transparent data collection:
Continually collect and store softphone diagnostic and support logs with no interruption or involvement from agents. Collect and correlate call, system & network data to troubleshoot issues impacting CX.

Benefits for Agents
- Receive notifications of issues affecting them and their customers with suggestions to self-resolve. 
- Report issues to support teams quickly with corresponding calls, system & network data.
- Benefits for Support Teams
- Gain instant access to detailed logs without agent involvement.
- View and analyze insights from associated call, system & network data.

Works with:
* Genesys Cloud CX
* Amazon Connect CCP (Custom & Native).
* NICE CXone
* Salesforce.com including Service Cloud Voice and Salesforce CTI integrations.
* ServiceNow 
* Zendesk 
* 3rd Party Softphones & Agent Desktops                    

Extension Basic Information

Name Operata Collector Operata Collector
ID efhlocglafmcfhkpojjbckpbonbfbgdb
Official URL https://chromewebstore.google.com/detail/operata-collector/efhlocglafmcfhkpojjbckpbonbfbgdb
Description A browser based data collector and agent messenger for alerting and reporting issues.
File Size 798 KB
Installation Count 86,029
Current Version 1.6.28
Last Updated 2024-03-04
Publish Date 2020-08-11
Rating 4.00/5 Total 4 Ratings
Developer Operata
Email [email protected]
Payment Type free
Extension Website https://operata.com
Help Page URL https://help.operata.com
Privacy Policy Page URL https://operata.com/privacy
Supported Languages en
manifest.json
{
    "update_url": "https:\/\/clients2.google.com\/service\/update2\/crx",
    "name": "Operata Collector",
    "version": "1.6.28",
    "description": "A browser based data collector and agent messenger for alerting and reporting issues.",
    "icons": {
        "16": "assets\/icons\/operata16.png",
        "48": "assets\/icons\/operata48.png",
        "128": "assets\/icons\/operata128.png"
    },
    "background": {
        "service_worker": "dist\/background.js"
    },
    "content_security_policy": {
        "extension_pages": "default-src 'none'; font-src 'self' data:; img-src * data: blob:; media-src 'none'; script-src 'self'; style-src 'self' 'unsafe-inline'; connect-src https:\/\/api.operata.io https:\/\/api-dev.operata.io; "
    },
    "content_scripts": [
        {
            "matches": [
                "http:\/\/*\/*",
                "https:\/\/*\/*"
            ],
            "js": [
                "dist\/override.js"
            ],
            "all_frames": true,
            "run_at": "document_start"
        },
        {
            "matches": [
                "http:\/\/*\/*",
                "https:\/\/*\/*"
            ],
            "js": [
                "dist\/bridge.js"
            ],
            "all_frames": true,
            "run_at": "document_end"
        }
    ],
    "host_permissions": [
        "http:\/\/*\/*",
        "https:\/\/*\/*"
    ],
    "permissions": [
        "system.cpu",
        "system.memory"
    ],
    "manifest_version": 3,
    "web_accessible_resources": [
        {
            "resources": [
                "pc-override.js",
                "operata.js",
                "init-operata.js",
                "js-event-bus.min.js",
                "operata-agent-messenger.js",
                "operata-agent-messenger.css",
                "operata-logging-lib.js",
                "connect-rtc-1.1.7.min.js",
                "socket.io.min.js",
                "jabra.browser.integration-3.0.js",
                "jabra.connect.integration.v1.1.2.js",
                "operata-heartbeat-audio.js",
                "adaptors\/*.js"
            ],
            "matches": [
                ""
            ]
        }
    ]
}