Tenfold

Have Better Customer Conversations

What is Tenfold?

Tenfold is a Chrome extension developed by https://dashboard.tenfold.com, and its main feature is "Have Better Customer Conversations".

Extension Screenshots

screenshot
screenshot
screenshot
screenshot

Download Tenfold Extension CRX File

Download Tenfold extension files in crx format, manually install Chrome extensions in the browser, or share the crx files with friends to easily install Chrome extensions.

Extension Usage Instructions

                        Tenfold integrates enterprise CRMs and phone systems enabling contact center agents to better serve their customers via a robust agent UI. The Tenfold Chrome Extension is the agent facing portion of the Tenfold solution. The Tenfold Chrome Extension interacts with Tenfold Cloud and Google Firebase to provide functionality to it's end users including:  

 - Identify callers via the Tenfold UI by leveraging the contact center CRM as the system of record. Tenfold searches the CRM automatically using the phone number of the caller and presents the results to the agent.

 - Capture notes about the interaction and save them to the CRM using the notepad in the Tenfold UI. This call data is available in Tenfold's dashboard and the CRM so that agents and supervisors can view analytics.

 - Create and update cases or opportunities the contact center has associated with the caller.

 - Click to dial phone numbers within the CRM and on any website in the Chrome browser using the build in phone number parser in the Tenfold UI.  Additionally, the Tenfold Local Presence feature enables agents to initiate outbound dials to their existing customers using localized pre-registered numbers across different area codes.

 - Leave pre-recorded voicemails when calling existing customers. This enables contact centers to offer a higher quality and consistent experience while saving the agent time on each call.

 - Launch online meetings with a single click from the Tenfold UI.

Tenfold is designed to integrate seamlessly with most enterprise CRMs and phone systems via out of the box API’s.                    

Extension Basic Information

Name Tenfold Tenfold
ID ibgkfepjabgnmpjojcnbcjfgeoklfdfk
Official URL https://chromewebstore.google.com/detail/tenfold/ibgkfepjabgnmpjojcnbcjfgeoklfdfk
Description Have Better Customer Conversations
File Size 18.46 MB
Installation Count 39,309
Current Version 2020.3.20
Last Updated 2020-03-07
Publish Date 2020-03-06
Rating 4.23/5 Total 44 Ratings
Developer https://dashboard.tenfold.com
Email [email protected]
Payment Type free
Extension Website https://tenfold.com
Help Page URL https://tenfold.com/support-center
Privacy Policy Page URL https://www.tenfold.com/privacy
Supported Languages de,en,fr,nl,da,es,it,pl,sv
manifest.json
{
    "update_url": "https:\/\/clients2.google.com\/service\/update2\/crx",
    "manifest_version": 2,
    "name": "Tenfold",
    "short_name": "__MSG_extShortName__",
    "version": "2020.3.20",
    "description": "__MSG_extDescription__",
    "default_locale": "en",
    "background": {
        "scripts": [
            "RavenSetup.js",
            "Utils.js",
            "StorageService.js",
            "BackgroundLoader.js",
            "LicenseLoader.js"
        ]
    },
    "browser_action": {
        "default_icon": {
            "19": "v3\/icon19.png",
            "38": "v3\/icon38.png",
            "48": "v3\/icon48.png"
        },
        "default_popup": "v3\/history\/template\/history.html",
        "default_title": "Tenfold Call Logging and Analytics"
    },
    "content_scripts": [
        {
            "matches": [
                "http:\/\/*\/*",
                "https:\/\/*\/*"
            ],
            "js": [
                "Utils.js",
                "StorageService.js",
                "PopupLoader.js"
            ],
            "css": [
                "bundle.css",
                "vedge\/jquery.datetimepicker.css",
                "vedge\/select2.css",
                "vedge\/iframeOuter.css"
            ],
            "run_at": "document_end"
        },
        {
            "all_frames": true,
            "js": [
                "vedge\/ctd\/ctd-crm.min.js"
            ],
            "matches": [
                "http:\/\/*\/*",
                "https:\/\/*\/*"
            ],
            "run_at": "document_end"
        },
        {
            "js": [
                "Utils.js",
                "v3\/plugins\/calendar-meeting\/calendarMeetingIntegration.js"
            ],
            "css": [
                "v3\/plugins\/calendar-meeting\/calendarMeetingIntegration.css"
            ],
            "matches": [
                "http:\/\/calendar.google.com\/*",
                "https:\/\/calendar.google.com\/*"
            ],
            "run_at": "document_end"
        },
        {
            "matches": [
                "*:\/\/mail.google.com\/*"
            ],
            "js": [
                "inboxsdk.js",
                "vedge\/history\/js\/jquery\/jquery.js",
                "vedge\/select2.min.js",
                "vedge\/jquery.datetimepicker.full.min.js",
                "vedge\/tenfoldNextFollowUp.js"
            ],
            "run_at": "document_end"
        },
        {
            "matches": [
                "http:\/\/*\/*",
                "https:\/\/*\/*"
            ],
            "js": [
                "messageDispatcher.js"
            ],
            "run_at": "document_start"
        }
    ],
    "web_accessible_resources": [
        "v3\/*",
        "vedge\/*",
        "vprevious\/*"
    ],
    "permissions": [
        "tabs",
        "cookies",
        "gcm",
        "storage",
        "system.cpu",
        "system.memory",
        "contextMenus",
        "notifications",
        "webRequest",
        "webRequestBlocking",
        "http:\/\/*\/*",
        "https:\/\/*\/*"
    ],
    "icons": {
        "16": "v3\/icon16.png",
        "48": "v3\/icon48.png",
        "96": "v3\/icon96.png",
        "128": "v3\/icon128.png"
    },
    "content_security_policy": "script-src 'self' 'unsafe-eval' https:\/\/localhost:3033 http:\/\/localhost:3033 https:\/\/*.firebaseio.com https:\/\/*.fullstory.com ; object-src 'self'; frame-src 'self' https:\/\/localhost:3033 http:\/\/localhost:3033 https:\/\/*.firebaseio.com https:\/\/*.cloudfront.net https:\/\/*.fullstory.com;",
    "externally_connectable": {
        "matches": [
            "https:\/\/*.tenfold.com\/*",
            "https:\/\/*.micloudoffice.com\/*",
            "https:\/\/*.mitel.com\/*"
        ]
    },
    "options_ui": {
        "page": "options\/index.html",
        "open_in_tab": true
    }
}