CXone Agent Extension
CXone Agent Browser Extension
What is CXone Agent Extension?
CXone Agent Extension is a Chrome extension developed by agentupdates, and its main feature is "CXone Agent Browser Extension".
Extension Screenshots
Download CXone Agent Extension Extension CRX File
Download CXone Agent Extension extension files in crx format, manually install Chrome extensions in the browser, or share the crx files with friends to easily install Chrome extensions.
Extension Usage Instructions
NICE CXone Integrated Agent browser extension allows for seamless integration with any CRM to consolidate customer context with NICE CXone contact center functionality. Users have access to a unified inbox for all interactions, including voice and digital, creating a consistent experience regardless of the channel or product. Additionally, agents have visibility into the complete customer journey via a single customer card that aggregates both contact history and customer data, creating more efficient, empowered agents.
Key Features Include:
- A single inbox for all interaction handling, independent of the channel
- The ability to manage multiple interactions at a single time
- View contact details, history, associated channels, and all current activities for the contact on a single contact card
- Ability to see previous interactions that have been handled by the agent
- Search for agents, skills, teams, and address books to initiate outbound interactions
- Review agent status, skills assigned to the agent, number of calls in queue, how long calls have been waiting, and the number of agents assigned to a skill Extension Basic Information
| Name |  CXone Agent Extension |
| ID | ihgfdecdmhcckcnlhgfciplpbpmmjmdl |
| Official URL | https://chromewebstore.google.com/detail/cxone-agent-extension/ihgfdecdmhcckcnlhgfciplpbpmmjmdl |
| Description | CXone Agent Browser Extension |
| File Size | 1013 KB |
| Installation Count | 2,275 |
| Current Version | 1.0.26 |
| Last Updated | 2024-01-05 |
| Publish Date | 2022-11-05 |
| Rating | 4.20/5 Total 5 Ratings |
| Developer | agentupdates |
| [email protected] | |
| Payment Type | free |
| Extension Website | https://www.nice.com/ |
| Help Page URL | https://www.nice.com/services/customer-support |
| Supported Languages | en-US |
| manifest.json | |
{
"update_url": "https:\/\/clients2.google.com\/service\/update2\/crx",
"name": "CXone Agent Extension",
"short_name": "cxai",
"description": "CXone Agent Browser Extension",
"version": "1.0.26",
"manifest_version": 3,
"icons": {
"16": "assets\/images\/dockLogo.png",
"48": "assets\/images\/dockLogo.png",
"128": "assets\/images\/dockLogo.png"
},
"action": {
"default_popup": "popup.html",
"default_title": "CXone Extension",
"default_icon": "assets\/images\/dockLogo.png"
},
"optional_permissions": [
"system.cpu",
"system.memory"
],
"permissions": [
"storage",
"activeTab",
"contextMenus",
"offscreen"
],
"options_page": "options.html",
"background": {
"service_worker": "background.js"
},
"content_scripts": [
{
"matches": [
" | |
