Qu'est-ce que Tenfold ?

Tenfold est une extension Chrome développée par https://dashboard.tenfold.com, et sa fonction principale est "Have Better Customer Conversations".

Captures d'Écran de l'Extension

Télécharger le fichier CRX de l'extension Tenfold

Téléchargez les fichiers d'extension Tenfold au format crx, installez manuellement les extensions Chrome dans le navigateur ou partagez les fichiers crx avec des amis pour installer facilement les extensions Chrome.

Instructions d'Utilisation de l'Extension

Tenfold integrates enterprise CRMs and phone systems enabling contact center agents to better serve their customers via a robust agent UI. The Tenfold Chrome Extension is the agent facing portion of the Tenfold solution. The Tenfold Chrome Extension interacts with Tenfold Cloud and Google Firebase to provide functionality to it's end users including:

- Identify callers via the Tenfold UI by leveraging the contact center CRM as the system of record. Tenfold searches the CRM automatically using the phone number of the caller and presents the results to the agent.

- Capture notes about the interaction and save them to the CRM using the notepad in the Tenfold UI. This call data is available in Tenfold's dashboard and the CRM so that agents and supervisors can view analytics.

- Create and update cases or opportunities the contact center has associated with the caller.

- Click to dial phone numbers within the CRM and on any website in the Chrome browser using the build in phone number parser in the Tenfold UI. Additionally, the Tenfold Local Presence feature enables agents to initiate outbound dials to their existing customers using localized pre-registered numbers across different area codes.

- Leave pre-recorded voicemails when calling existing customers. This enables contact centers to offer a higher quality and consistent experience while saving the agent time on each call.

- Launch online meetings with a single click from the Tenfold UI.

Tenfold is designed to integrate seamlessly with most enterprise CRMs and phone systems via out of the box API’s.

Informations de Base sur l'Extension

Nom	Tenfold
ID	ibgkfepjabgnmpjojcnbcjfgeoklfdfk
URL Officiel	https://chromewebstore.google.com/detail/tenfold/ibgkfepjabgnmpjojcnbcjfgeoklfdfk
Description	Have Better Customer Conversations
Taille du Fichier	18.46 MB
Nombre d'Installations	39,309
Version Actuelle	2020.3.20
Dernière Mise à Jour	2020-03-07
Date de Publication	2020-03-06
Évaluation	4.23/5 Total 44 Évaluations
Développeur	https://dashboard.tenfold.com
Email	[email protected]
Type de Paiement	free
Site Web de l'Extension	https://tenfold.com
URL de la Page d'Aide	https://tenfold.com/support-center
URL de la Page de Politique de Confidentialité	https://www.tenfold.com/privacy
Langues Prises en Charge	de,en,fr,nl,da,es,it,pl,sv
manifest.json
{ "update_url": "https:\/\/clients2.google.com\/service\/update2\/crx", "manifest_version": 2, "name": "Tenfold", "short_name": "__MSG_extShortName__", "version": "2020.3.20", "description": "__MSG_extDescription__", "default_locale": "en", "background": { "scripts": [ "RavenSetup.js", "Utils.js", "StorageService.js", "BackgroundLoader.js", "LicenseLoader.js" ] }, "browser_action": { "default_icon": { "19": "v3\/icon19.png", "38": "v3\/icon38.png", "48": "v3\/icon48.png" }, "default_popup": "v3\/history\/template\/history.html", "default_title": "Tenfold Call Logging and Analytics" }, "content_scripts": [ { "matches": [ "http:\/\/\/", "https:\/\/\/" ], "js": [ "Utils.js", "StorageService.js", "PopupLoader.js" ], "css": [ "bundle.css", "vedge\/jquery.datetimepicker.css", "vedge\/select2.css", "vedge\/iframeOuter.css" ], "run_at": "document_end" }, { "all_frames": true, "js": [ "vedge\/ctd\/ctd-crm.min.js" ], "matches": [ "http:\/\/\/", "https:\/\/\/" ], "run_at": "document_end" }, { "js": [ "Utils.js", "v3\/plugins\/calendar-meeting\/calendarMeetingIntegration.js" ], "css": [ "v3\/plugins\/calendar-meeting\/calendarMeetingIntegration.css" ], "matches": [ "http:\/\/calendar.google.com\/", "https:\/\/calendar.google.com\/" ], "run_at": "document_end" }, { "matches": [ ":\/\/mail.google.com\/" ], "js": [ "inboxsdk.js", "vedge\/history\/js\/jquery\/jquery.js", "vedge\/select2.min.js", "vedge\/jquery.datetimepicker.full.min.js", "vedge\/tenfoldNextFollowUp.js" ], "run_at": "document_end" }, { "matches": [ "http:\/\/\/", "https:\/\/\/" ], "js": [ "messageDispatcher.js" ], "run_at": "document_start" } ], "web_accessible_resources": [ "v3\/", "vedge\/", "vprevious\/" ], "permissions": [ "tabs", "cookies", "gcm", "storage", "system.cpu", "system.memory", "contextMenus", "notifications", "webRequest", "webRequestBlocking", "http:\/\/\/", "https:\/\/\/" ], "icons": { "16": "v3\/icon16.png", "48": "v3\/icon48.png", "96": "v3\/icon96.png", "128": "v3\/icon128.png" }, "content_security_policy": "script-src 'self' 'unsafe-eval' https:\/\/localhost:3033 http:\/\/localhost:3033 https:\/\/.firebaseio.com https:\/\/.fullstory.com ; object-src 'self'; frame-src 'self' https:\/\/localhost:3033 http:\/\/localhost:3033 https:\/\/.firebaseio.com https:\/\/.cloudfront.net https:\/\/.fullstory.com;", "externally_connectable": { "matches": [ "https:\/\/.tenfold.com\/", "https:\/\/.micloudoffice.com\/", "https:\/\/.mitel.com\/" ] }, "options_ui": { "page": "options\/index.html", "open_in_tab": true } }