CXone Agent Extension
CXone Agent Browser Extension
Qu'est-ce que CXone Agent Extension ?
CXone Agent Extension est une extension Chrome développée par agentupdates, et sa fonction principale est "CXone Agent Browser Extension".
Captures d'Écran de l'Extension
Télécharger le fichier CRX de l'extension CXone Agent Extension
Téléchargez les fichiers d'extension CXone Agent Extension au format crx, installez manuellement les extensions Chrome dans le navigateur ou partagez les fichiers crx avec des amis pour installer facilement les extensions Chrome.
Instructions d'Utilisation de l'Extension
NICE CXone Integrated Agent browser extension allows for seamless integration with any CRM to consolidate customer context with NICE CXone contact center functionality. Users have access to a unified inbox for all interactions, including voice and digital, creating a consistent experience regardless of the channel or product. Additionally, agents have visibility into the complete customer journey via a single customer card that aggregates both contact history and customer data, creating more efficient, empowered agents.
Key Features Include:
- A single inbox for all interaction handling, independent of the channel
- The ability to manage multiple interactions at a single time
- View contact details, history, associated channels, and all current activities for the contact on a single contact card
- Ability to see previous interactions that have been handled by the agent
- Search for agents, skills, teams, and address books to initiate outbound interactions
- Review agent status, skills assigned to the agent, number of calls in queue, how long calls have been waiting, and the number of agents assigned to a skill Informations de Base sur l'Extension
| Nom |  CXone Agent Extension |
| ID | ihgfdecdmhcckcnlhgfciplpbpmmjmdl |
| URL Officiel | https://chromewebstore.google.com/detail/cxone-agent-extension/ihgfdecdmhcckcnlhgfciplpbpmmjmdl |
| Description | CXone Agent Browser Extension |
| Taille du Fichier | 1013 KB |
| Nombre d'Installations | 2,275 |
| Version Actuelle | 1.0.26 |
| Dernière Mise à Jour | 2024-01-05 |
| Date de Publication | 2022-11-05 |
| Évaluation | 4.20/5 Total 5 Évaluations |
| Développeur | agentupdates |
| [email protected] | |
| Type de Paiement | free |
| Site Web de l'Extension | https://www.nice.com/ |
| URL de la Page d'Aide | https://www.nice.com/services/customer-support |
| Langues Prises en Charge | en-US |
| manifest.json | |
{
"update_url": "https:\/\/clients2.google.com\/service\/update2\/crx",
"name": "CXone Agent Extension",
"short_name": "cxai",
"description": "CXone Agent Browser Extension",
"version": "1.0.26",
"manifest_version": 3,
"icons": {
"16": "assets\/images\/dockLogo.png",
"48": "assets\/images\/dockLogo.png",
"128": "assets\/images\/dockLogo.png"
},
"action": {
"default_popup": "popup.html",
"default_title": "CXone Extension",
"default_icon": "assets\/images\/dockLogo.png"
},
"optional_permissions": [
"system.cpu",
"system.memory"
],
"permissions": [
"storage",
"activeTab",
"contextMenus",
"offscreen"
],
"options_page": "options.html",
"background": {
"service_worker": "background.js"
},
"content_scripts": [
{
"matches": [
" | |
