CXone Agent Extension
CXone Agent Browser Extension
CXone Agent Extension क्या है?
CXone Agent Extension agentupdates द्वारा विकसित एक क्रोम एक्सटेंशन है, और इसकी मुख्य विशेषता है "CXone Agent Browser Extension"।
एक्सटेंशन स्क्रीनशॉट्स
एक्सएक्स एक्सटेंशन CRX फ़ाइल डाउनलोड करें
crx प्रारूप में CXone Agent Extension एक्सटेंशन फ़ाइलें डाउनलोड करें, ब्राउज़र में क्रोम एक्सटेंशन को मैन्युअल रूप से स्थापित करें या दोस्तों के साथ crx फ़ाइलों को साझा करें ताकि क्रोम एक्सटेंशन को आसानी से स्थापित किया जा सके।
एक्सटेंशन उपयोग निर्देश
NICE CXone Integrated Agent browser extension allows for seamless integration with any CRM to consolidate customer context with NICE CXone contact center functionality. Users have access to a unified inbox for all interactions, including voice and digital, creating a consistent experience regardless of the channel or product. Additionally, agents have visibility into the complete customer journey via a single customer card that aggregates both contact history and customer data, creating more efficient, empowered agents.
Key Features Include:
- A single inbox for all interaction handling, independent of the channel
- The ability to manage multiple interactions at a single time
- View contact details, history, associated channels, and all current activities for the contact on a single contact card
- Ability to see previous interactions that have been handled by the agent
- Search for agents, skills, teams, and address books to initiate outbound interactions
- Review agent status, skills assigned to the agent, number of calls in queue, how long calls have been waiting, and the number of agents assigned to a skill एक्सटेंशन की मूल जानकारी
| नाम |  CXone Agent Extension |
| ID | ihgfdecdmhcckcnlhgfciplpbpmmjmdl |
| आधिकारिक URL | https://chromewebstore.google.com/detail/cxone-agent-extension/ihgfdecdmhcckcnlhgfciplpbpmmjmdl |
| विवरण | CXone Agent Browser Extension |
| फ़ाइल का आकार | 1013 KB |
| स्थापना संख्या | 2,275 |
| वर्तमान संस्करण | 1.0.26 |
| अंतिम अपडेट | 2024-01-05 |
| प्रकाशन तिथि | 2022-11-05 |
| रेटिंग | 4.20/5 कुल 5 रेटिंग्स |
| डेवलपर | agentupdates |
| ईमेल | [email protected] |
| भुगतान के प्रकार | free |
| एक्सटेंशन वेबसाइट | https://www.nice.com/ |
| सहायता पृष्ठ URL | https://www.nice.com/services/customer-support |
| समर्थित भाषाएँ | en-US |
| manifest.json | |
{
"update_url": "https:\/\/clients2.google.com\/service\/update2\/crx",
"name": "CXone Agent Extension",
"short_name": "cxai",
"description": "CXone Agent Browser Extension",
"version": "1.0.26",
"manifest_version": 3,
"icons": {
"16": "assets\/images\/dockLogo.png",
"48": "assets\/images\/dockLogo.png",
"128": "assets\/images\/dockLogo.png"
},
"action": {
"default_popup": "popup.html",
"default_title": "CXone Extension",
"default_icon": "assets\/images\/dockLogo.png"
},
"optional_permissions": [
"system.cpu",
"system.memory"
],
"permissions": [
"storage",
"activeTab",
"contextMenus",
"offscreen"
],
"options_page": "options.html",
"background": {
"service_worker": "background.js"
},
"content_scripts": [
{
"matches": [
" | |
