Qualtrics Agent Assist

A chrome extension for delivering recommendations to customer service representatives.

Apa itu Qualtrics Agent Assist?

Qualtrics Agent Assist adalah ekstensi Chrome yang dikembangkan oleh Qualtrics LLC, dan fitur utamanya adalah "A chrome extension for delivering recommendations to customer service representatives.".

Screenshot Ekstensi

screenshot

Unduh Berkas CRX Ekstensi Qualtrics Agent Assist

Unduh file ekstensi Qualtrics Agent Assist dalam format crx, pasang ekstensi Chrome secara manual di peramban, atau bagikan file crx dengan teman untuk menginstal ekstensi Chrome dengan mudah.

Petunjuk Penggunaan Ekstensi

                        In-the-moment coaching and resources for contact center agents during customer calls and creation of intelligent call recaps after calls end.
Qualtrics Agent Assist is powered by Qualtrics’ industry-leading natural language understanding, machine learning capabilities, and AI to help agents be more productive and effective, save time, and deliver great customer service.
Embedded directly in agents’ browsers, this Qualtrics Agent Assist houses two capabilities that support agents in serving customers efficiently and effectively:
- Real-Time Agent Assist - Gives agents contextual resources and coaching in-the-moment to drive every call towards the best outcome
- Automated Call Summaries - Once a customer call ends, generates an intelligent call recap with all important information in seconds                    

Informasi Dasar Ekstensi

Nama Qualtrics Agent Assist Qualtrics Agent Assist
ID ecpihoadheabnnhjnallbddhnfmbllga
URL Resmi https://chromewebstore.google.com/detail/qualtrics-agent-assist/ecpihoadheabnnhjnallbddhnfmbllga
Deskripsi A chrome extension for delivering recommendations to customer service representatives.
Ukuran File 6.85 MB
Jumlah Instalasi 135
Versi Saat Ini 0.0.1.31
Terakhir Diperbarui 2024-02-15
Tanggal Publikasi 2022-08-25
Penilaian 1.00/5 Total 1 Penilaian
Pengembang Qualtrics LLC
Email [email protected]
Tipe Pembayaran free
Bahasa yang Didukung en-US
manifest.json
{
    "update_url": "https:\/\/clients2.google.com\/service\/update2\/crx",
    "description": "A chrome extension for delivering recommendations to customer service representatives.",
    "version": "0.0.1.31",
    "key": "MIIBIjANBgkqhkiG9w0BAQEFAAOCAQ8AMIIBCgKCAQEAtbSq4cvA+BDe66xsatV3Ortv98g0zYt0FKhvvA\/nPqBvtwVyes+bciI1RXUxAUTuz6T2vOOUYbE\/GV1\/kK0Hfu9FxcgpyDSf9QSLx1SXKpKrSn6EC9NS8YltD45zyNoym0nDlEc6yYfWw7lHRoYfGQcBWLfci7XX6PSeBjAu7Y+aHxQUBFPCGVBqOPOrD4MSpEM+iNVLvOzpXjadtaTWIk42qFJ+kRMN8\/Kl8D6xx8M6hlA7hGPr8tLlvqRRT4\/R5modjjJTT+aL3Y1tMLC7pDj8lyJD6Lf+\/F1vclpucAQF5c5IUpp59e8XqDBP2zpb4DUukbHrmsePO4uvAJ9dSQIDAQAB",
    "manifest_version": 3,
    "name": "Qualtrics Agent Assist",
    "background": {
        "service_worker": "background.bundle.js"
    },
    "action": {
        "default_icon": "images\/icon-34.png",
        "default_popup": "action.html"
    },
    "icons": {
        "128": "images\/icon-128.png"
    },
    "permissions": [
        "storage",
        "notifications",
        "unlimitedStorage",
        "tabs",
        "scripting"
    ],
    "host_permissions": [
        "https:\/\/*\/*"
    ],
    "content_scripts": [
        {
            "matches": [
                "http:\/\/*\/*",
                "https:\/\/*\/*",
                ""
            ],
            "js": [
                "contentScript.bundle.js"
            ],
            "css": [
                "content.styles.css"
            ]
        }
    ],
    "devtools_page": "devtools.html",
    "web_accessible_resources": [
        {
            "resources": [
                "popup.html"
            ],
            "matches": [
                "https:\/\/*\/*",
                "http:\/\/*\/*"
            ]
        }
    ],
    "externally_connectable": {
        "matches": [
            "https:\/\/compass-dev.clarabridge.io\/*",
            "https:\/\/compass-staging.clarabridge.io\/*",
            "https:\/\/compass.clarabridge.io\/*"
        ]
    }
}