Apa itu Operata Collector?

Operata Collector adalah ekstensi Chrome yang dikembangkan oleh Operata, dan fitur utamanya adalah "A browser based data collector and agent messenger for alerting and reporting issues.".

Screenshot Ekstensi

Unduh Berkas CRX Ekstensi Operata Collector

Unduh file ekstensi Operata Collector dalam format crx, pasang ekstensi Chrome secara manual di peramban, atau bagikan file crx dengan teman untuk menginstal ekstensi Chrome dengan mudah.

Petunjuk Penggunaan Ekstensi

Operata is the only performance monitoring & assurance platform designed for cloud contact centers. Operata makes it easy to collect and correlate call, system & network data to troubleshoot issues impacting customer experience.

With Operata Collector for Chrome, contact center teams can measure and monitor environmental data and empower agents to resolve issues in their control.

Data collection features:
* WebRTC data.
* Agent system data, memory usage, CPU utilization.
* Network data.
* CCaaS logs.
* Agent feedback and reporting.
* Headset data including background noise, audio exposure and volume metrics.

Behaviour & environment:
Access a complete view of agent environmental data and call events to surface behavioural and technology issues.

Hardware & equipment insights:
Gain insights into agents’ computing equipment and headset performance to diagnose issues and identify changes over time.

Agent self-service:
A streamlined agent messenger provides the information to self-resolve issues like congested bandwidth, background noise, and audio latency.

Agent reporting:
The agent messenger facilitates call quality feedback and call/environment issue reporting to streamline feedback to IT teams.

Transparent data collection:
Continually collect and store softphone diagnostic and support logs with no interruption or involvement from agents. Collect and correlate call, system & network data to troubleshoot issues impacting CX.

Benefits for Agents
- Receive notifications of issues affecting them and their customers with suggestions to self-resolve.
- Report issues to support teams quickly with corresponding calls, system & network data.
- Benefits for Support Teams
- Gain instant access to detailed logs without agent involvement.
- View and analyze insights from associated call, system & network data.

Works with:
* Genesys Cloud CX
* Amazon Connect CCP (Custom & Native).
* NICE CXone
* Salesforce.com including Service Cloud Voice and Salesforce CTI integrations.
* ServiceNow
* Zendesk
* 3rd Party Softphones & Agent Desktops

Informasi Dasar Ekstensi

Nama	Operata Collector
ID	efhlocglafmcfhkpojjbckpbonbfbgdb
URL Resmi	https://chromewebstore.google.com/detail/operata-collector/efhlocglafmcfhkpojjbckpbonbfbgdb
Deskripsi	A browser based data collector and agent messenger for alerting and reporting issues.
Ukuran File	798 KB
Jumlah Instalasi	86,029
Versi Saat Ini	1.6.28
Terakhir Diperbarui	2024-03-04
Tanggal Publikasi	2020-08-11
Penilaian	4.00/5 Total 4 Penilaian
Pengembang	Operata
Email	[email protected]
Tipe Pembayaran	free
Situs Ekstensi	https://operata.com
URL Halaman Bantuan	https://help.operata.com
URL Halaman Kebijakan Privasi	https://operata.com/privacy
Bahasa yang Didukung	en
manifest.json
{ "update_url": "https:\/\/clients2.google.com\/service\/update2\/crx", "name": "Operata Collector", "version": "1.6.28", "description": "A browser based data collector and agent messenger for alerting and reporting issues.", "icons": { "16": "assets\/icons\/operata16.png", "48": "assets\/icons\/operata48.png", "128": "assets\/icons\/operata128.png" }, "background": { "service_worker": "dist\/background.js" }, "content_security_policy": { "extension_pages": "default-src 'none'; font-src 'self' data:; img-src * data: blob:; media-src 'none'; script-src 'self'; style-src 'self' 'unsafe-inline'; connect-src https:\/\/api.operata.io https:\/\/api-dev.operata.io; " }, "content_scripts": [ { "matches": [ "http:\/\/\/", "https:\/\/\/" ], "js": [ "dist\/override.js" ], "all_frames": true, "run_at": "document_start" }, { "matches": [ "http:\/\/\/", "https:\/\/\/" ], "js": [ "dist\/bridge.js" ], "all_frames": true, "run_at": "document_end" } ], "host_permissions": [ "http:\/\/\/", "https:\/\/\/" ], "permissions": [ "system.cpu", "system.memory" ], "manifest_version": 3, "web_accessible_resources": [ { "resources": [ "pc-override.js", "operata.js", "init-operata.js", "js-event-bus.min.js", "operata-agent-messenger.js", "operata-agent-messenger.css", "operata-logging-lib.js", "connect-rtc-1.1.7.min.js", "socket.io.min.js", "jabra.browser.integration-3.0.js", "jabra.connect.integration.v1.1.2.js", "operata-heartbeat-audio.js", "adaptors\/*.js" ], "matches": [ "" ] } ] }