Apa itu CXone Agent Extension?

CXone Agent Extension adalah ekstensi Chrome yang dikembangkan oleh agentupdates, dan fitur utamanya adalah "CXone Agent Browser Extension".

Screenshot Ekstensi

Unduh Berkas CRX Ekstensi CXone Agent Extension

Unduh file ekstensi CXone Agent Extension dalam format crx, pasang ekstensi Chrome secara manual di peramban, atau bagikan file crx dengan teman untuk menginstal ekstensi Chrome dengan mudah.

Petunjuk Penggunaan Ekstensi

NICE CXone Integrated Agent browser extension allows for seamless integration with any CRM to consolidate customer context with NICE CXone contact center functionality. Users have access to a unified inbox for all interactions, including voice and digital, creating a consistent experience regardless of the channel or product. Additionally, agents have visibility into the complete customer journey via a single customer card that aggregates both contact history and customer data, creating more efficient, empowered agents.

Key Features Include:
- A single inbox for all interaction handling, independent of the channel
- The ability to manage multiple interactions at a single time
- View contact details, history, associated channels, and all current activities for the contact on a single contact card
- Ability to see previous interactions that have been handled by the agent
- Search for agents, skills, teams, and address books to initiate outbound interactions
- Review agent status, skills assigned to the agent, number of calls in queue, how long calls have been waiting, and the number of agents assigned to a skill

Informasi Dasar Ekstensi

Nama	CXone Agent Extension
ID	ihgfdecdmhcckcnlhgfciplpbpmmjmdl
URL Resmi	https://chromewebstore.google.com/detail/cxone-agent-extension/ihgfdecdmhcckcnlhgfciplpbpmmjmdl
Deskripsi	CXone Agent Browser Extension
Ukuran File	1013 KB
Jumlah Instalasi	2,275
Versi Saat Ini	1.0.26
Terakhir Diperbarui	2024-01-05
Tanggal Publikasi	2022-11-05
Penilaian	4.20/5 Total 5 Penilaian
Pengembang	agentupdates
Email	[email protected]
Tipe Pembayaran	free
Situs Ekstensi	https://www.nice.com/
URL Halaman Bantuan	https://www.nice.com/services/customer-support
Bahasa yang Didukung	en-US
manifest.json
{ "update_url": "https:\/\/clients2.google.com\/service\/update2\/crx", "name": "CXone Agent Extension", "short_name": "cxai", "description": "CXone Agent Browser Extension", "version": "1.0.26", "manifest_version": 3, "icons": { "16": "assets\/images\/dockLogo.png", "48": "assets\/images\/dockLogo.png", "128": "assets\/images\/dockLogo.png" }, "action": { "default_popup": "popup.html", "default_title": "CXone Extension", "default_icon": "assets\/images\/dockLogo.png" }, "optional_permissions": [ "system.cpu", "system.memory" ], "permissions": [ "storage", "activeTab", "contextMenus", "offscreen" ], "options_page": "options.html", "background": { "service_worker": "background.js" }, "content_scripts": [ { "matches": [ "" ], "exclude_globs": [ ".niceincontact.com\/", ".nicecxone.com\/", ".nicecxone-.com\/", "localhost:\/" ], "run_at": "document_end", "js": [ "contentScript.js" ] } ], "externally_connectable": { "matches": [ "https:\/\/cxagent.nicecxone-dev.com\/", "https:\/\/cxagent.nicecxone-test.com\/", "https:\/\/cxagent.nicecxone-staging.com\/", "https:\/\/cxagent.nicecxone.com\/", "https:\/\/cxagent.nicecxone-gov.com\/" ] }, "web_accessible_resources": [ { "resources": [ "assets\/images\/.png", "assets\/images\/.svg" ], "matches": [ "" ] }, { "resources": [ "options.html" ], "matches": [ "https:\/\/cxagent.nicecxone-dev.com\/", "https:\/\/cxagent.nicecxone-test.com\/", "https:\/\/cxagent.nicecxone-staging.com\/", "https:\/\/cxagent.nicecxone.com\/", "https:\/\/cxagent.nicecxone-gov.com\/" ] } ], "key": "MIIBIjANBgkqhkiG9w0BAQEFAAOCAQ8AMIIBCgKCAQEAq8j1Nmz56KsgU4yn0UzQDHJ1pvIT6MerJYOnWX3y6yNeT9WLlqLFJZM1Hgz4GeTCZZvTVpFb+v1yvUfoHO3mfr9MMAwid4vXAklLFMkb+sjEc8gY9GkRH6ze+B7sg7g3N5+5m6AMwSBgewEAHW2smY2VMbFfyLVZlkf9rh1YBlLOYZMfpPmybIaSMfuW72Q11UXnP1LcfoiZW+qhW0x85mJp89tV8HaGnM6CYrBiNK2YD3aGSUAfLN9oFdOSqpEw5eFw4O9JmLlbFfixSXm9sBsS7JfkB7HPRnQBzjhk+VGkamSFzqnEu1zv10C2JnrnwHra+YZbmDAIaNBvGSXLnwIDAQAB" }