Cos'è Operata Collector?

Operata Collector è un'estensione di Chrome sviluppata da Operata, e la sua funzione principale è "A browser based data collector and agent messenger for alerting and reporting issues.".

Screenshot dell'Estensione

Scarica il file CRX dell'estensione Operata Collector

Scarica i file di estensione Operata Collector in formato crx, installa manualmente le estensioni di Chrome nel browser o condividi i file crx con gli amici per installare facilmente le estensioni di Chrome.

Istruzioni per l'Uso dell'Estensione

Operata is the only performance monitoring & assurance platform designed for cloud contact centers. Operata makes it easy to collect and correlate call, system & network data to troubleshoot issues impacting customer experience.

With Operata Collector for Chrome, contact center teams can measure and monitor environmental data and empower agents to resolve issues in their control.

Data collection features:
* WebRTC data.
* Agent system data, memory usage, CPU utilization.
* Network data.
* CCaaS logs.
* Agent feedback and reporting.
* Headset data including background noise, audio exposure and volume metrics.

Behaviour & environment:
Access a complete view of agent environmental data and call events to surface behavioural and technology issues.

Hardware & equipment insights:
Gain insights into agents’ computing equipment and headset performance to diagnose issues and identify changes over time.

Agent self-service:
A streamlined agent messenger provides the information to self-resolve issues like congested bandwidth, background noise, and audio latency.

Agent reporting:
The agent messenger facilitates call quality feedback and call/environment issue reporting to streamline feedback to IT teams.

Transparent data collection:
Continually collect and store softphone diagnostic and support logs with no interruption or involvement from agents. Collect and correlate call, system & network data to troubleshoot issues impacting CX.

Benefits for Agents
- Receive notifications of issues affecting them and their customers with suggestions to self-resolve.
- Report issues to support teams quickly with corresponding calls, system & network data.
- Benefits for Support Teams
- Gain instant access to detailed logs without agent involvement.
- View and analyze insights from associated call, system & network data.

Works with:
* Genesys Cloud CX
* Amazon Connect CCP (Custom & Native).
* NICE CXone
* Salesforce.com including Service Cloud Voice and Salesforce CTI integrations.
* ServiceNow
* Zendesk
* 3rd Party Softphones & Agent Desktops

Informazioni di Base sull'Estensione

Nome	Operata Collector
ID	efhlocglafmcfhkpojjbckpbonbfbgdb
URL Ufficiale	https://chromewebstore.google.com/detail/operata-collector/efhlocglafmcfhkpojjbckpbonbfbgdb
Descrizione	A browser based data collector and agent messenger for alerting and reporting issues.
Dimensione del File	798 KB
Conteggio Installazioni	86,029
Versione Corrente	1.6.28
Ultimo Aggiornamento	2024-03-04
Data di Pubblicazione	2020-08-11
Valutazione	4.00/5 Totale 4 Valutazioni
Sviluppatore	Operata
Email	[email protected]
Tipo di Pagamento	free
Sito Web dell'Estensione	https://operata.com
URL della Pagina di Aiuto	https://help.operata.com
URL della Pagina della Politica sulla Privacy	https://operata.com/privacy
Lingue Supportate	en
manifest.json
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