Tenfold

Have Better Customer Conversations

Cos'è Tenfold?

Tenfold è un'estensione di Chrome sviluppata da https://dashboard.tenfold.com, e la sua funzione principale è "Have Better Customer Conversations".

Screenshot dell'Estensione

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Scarica il file CRX dell'estensione Tenfold

Scarica i file di estensione Tenfold in formato crx, installa manualmente le estensioni di Chrome nel browser o condividi i file crx con gli amici per installare facilmente le estensioni di Chrome.

Istruzioni per l'Uso dell'Estensione

                        Tenfold integrates enterprise CRMs and phone systems enabling contact center agents to better serve their customers via a robust agent UI. The Tenfold Chrome Extension is the agent facing portion of the Tenfold solution. The Tenfold Chrome Extension interacts with Tenfold Cloud and Google Firebase to provide functionality to it's end users including:  

 - Identify callers via the Tenfold UI by leveraging the contact center CRM as the system of record. Tenfold searches the CRM automatically using the phone number of the caller and presents the results to the agent.

 - Capture notes about the interaction and save them to the CRM using the notepad in the Tenfold UI. This call data is available in Tenfold's dashboard and the CRM so that agents and supervisors can view analytics.

 - Create and update cases or opportunities the contact center has associated with the caller.

 - Click to dial phone numbers within the CRM and on any website in the Chrome browser using the build in phone number parser in the Tenfold UI.  Additionally, the Tenfold Local Presence feature enables agents to initiate outbound dials to their existing customers using localized pre-registered numbers across different area codes.

 - Leave pre-recorded voicemails when calling existing customers. This enables contact centers to offer a higher quality and consistent experience while saving the agent time on each call.

 - Launch online meetings with a single click from the Tenfold UI.

Tenfold is designed to integrate seamlessly with most enterprise CRMs and phone systems via out of the box API’s.                    

Informazioni di Base sull'Estensione

Nome Tenfold Tenfold
ID ibgkfepjabgnmpjojcnbcjfgeoklfdfk
URL Ufficiale https://chromewebstore.google.com/detail/tenfold/ibgkfepjabgnmpjojcnbcjfgeoklfdfk
Descrizione Have Better Customer Conversations
Dimensione del File 18.46 MB
Conteggio Installazioni 39,309
Versione Corrente 2020.3.20
Ultimo Aggiornamento 2020-03-07
Data di Pubblicazione 2020-03-06
Valutazione 4.23/5 Totale 44 Valutazioni
Sviluppatore https://dashboard.tenfold.com
Email [email protected]
Tipo di Pagamento free
Sito Web dell'Estensione https://tenfold.com
URL della Pagina di Aiuto https://tenfold.com/support-center
URL della Pagina della Politica sulla Privacy https://www.tenfold.com/privacy
Lingue Supportate de,en,fr,nl,da,es,it,pl,sv
manifest.json
{
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    "description": "__MSG_extDescription__",
    "default_locale": "en",
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}