CXone Agent Extension
CXone Agent Browser Extension
Cos'è CXone Agent Extension?
CXone Agent Extension è un'estensione di Chrome sviluppata da agentupdates, e la sua funzione principale è "CXone Agent Browser Extension".
Screenshot dell'Estensione
Scarica il file CRX dell'estensione CXone Agent Extension
Scarica i file di estensione CXone Agent Extension in formato crx, installa manualmente le estensioni di Chrome nel browser o condividi i file crx con gli amici per installare facilmente le estensioni di Chrome.
Istruzioni per l'Uso dell'Estensione
NICE CXone Integrated Agent browser extension allows for seamless integration with any CRM to consolidate customer context with NICE CXone contact center functionality. Users have access to a unified inbox for all interactions, including voice and digital, creating a consistent experience regardless of the channel or product. Additionally, agents have visibility into the complete customer journey via a single customer card that aggregates both contact history and customer data, creating more efficient, empowered agents.
Key Features Include:
- A single inbox for all interaction handling, independent of the channel
- The ability to manage multiple interactions at a single time
- View contact details, history, associated channels, and all current activities for the contact on a single contact card
- Ability to see previous interactions that have been handled by the agent
- Search for agents, skills, teams, and address books to initiate outbound interactions
- Review agent status, skills assigned to the agent, number of calls in queue, how long calls have been waiting, and the number of agents assigned to a skill Informazioni di Base sull'Estensione
| Nome |  CXone Agent Extension |
| ID | ihgfdecdmhcckcnlhgfciplpbpmmjmdl |
| URL Ufficiale | https://chromewebstore.google.com/detail/cxone-agent-extension/ihgfdecdmhcckcnlhgfciplpbpmmjmdl |
| Descrizione | CXone Agent Browser Extension |
| Dimensione del File | 1013 KB |
| Conteggio Installazioni | 2,275 |
| Versione Corrente | 1.0.26 |
| Ultimo Aggiornamento | 2024-01-05 |
| Data di Pubblicazione | 2022-11-05 |
| Valutazione | 4.20/5 Totale 5 Valutazioni |
| Sviluppatore | agentupdates |
| [email protected] | |
| Tipo di Pagamento | free |
| Sito Web dell'Estensione | https://www.nice.com/ |
| URL della Pagina di Aiuto | https://www.nice.com/services/customer-support |
| Lingue Supportate | en-US |
| manifest.json | |
{
"update_url": "https:\/\/clients2.google.com\/service\/update2\/crx",
"name": "CXone Agent Extension",
"short_name": "cxai",
"description": "CXone Agent Browser Extension",
"version": "1.0.26",
"manifest_version": 3,
"icons": {
"16": "assets\/images\/dockLogo.png",
"48": "assets\/images\/dockLogo.png",
"128": "assets\/images\/dockLogo.png"
},
"action": {
"default_popup": "popup.html",
"default_title": "CXone Extension",
"default_icon": "assets\/images\/dockLogo.png"
},
"optional_permissions": [
"system.cpu",
"system.memory"
],
"permissions": [
"storage",
"activeTab",
"contextMenus",
"offscreen"
],
"options_page": "options.html",
"background": {
"service_worker": "background.js"
},
"content_scripts": [
{
"matches": [
" | |
