Tenfoldとは何ですか？

Tenfoldはhttps://dashboard.tenfold.comによって開発されたChromeの拡張機能で、その主な機能は「Have Better Customer Conversations」です。

拡張機能のスクリーンショット

Tenfold拡張機能のCRXファイルをダウンロード

Tenfold拡張子のファイルをcrx形式でダウンロードし、ブラウザにChrome拡張機能を手動でインストールするか、crxファイルを友達と共有して簡単にChrome拡張機能をインストールします。

拡張機能の使用方法

Tenfold integrates enterprise CRMs and phone systems enabling contact center agents to better serve their customers via a robust agent UI. The Tenfold Chrome Extension is the agent facing portion of the Tenfold solution. The Tenfold Chrome Extension interacts with Tenfold Cloud and Google Firebase to provide functionality to it's end users including:

- Identify callers via the Tenfold UI by leveraging the contact center CRM as the system of record. Tenfold searches the CRM automatically using the phone number of the caller and presents the results to the agent.

- Capture notes about the interaction and save them to the CRM using the notepad in the Tenfold UI. This call data is available in Tenfold's dashboard and the CRM so that agents and supervisors can view analytics.

- Create and update cases or opportunities the contact center has associated with the caller.

- Click to dial phone numbers within the CRM and on any website in the Chrome browser using the build in phone number parser in the Tenfold UI. Additionally, the Tenfold Local Presence feature enables agents to initiate outbound dials to their existing customers using localized pre-registered numbers across different area codes.

- Leave pre-recorded voicemails when calling existing customers. This enables contact centers to offer a higher quality and consistent experience while saving the agent time on each call.

- Launch online meetings with a single click from the Tenfold UI.

Tenfold is designed to integrate seamlessly with most enterprise CRMs and phone systems via out of the box API’s.

拡張機能の基本情報

名前	Tenfold
ID	ibgkfepjabgnmpjojcnbcjfgeoklfdfk
公式URL	https://chromewebstore.google.com/detail/tenfold/ibgkfepjabgnmpjojcnbcjfgeoklfdfk
説明	Have Better Customer Conversations
ファイルサイズ	18.46 MB
インストール数	39,309
現在のバージョン	2020.3.20
最終更新日	2020-03-07
公開日	2020-03-06
評価	4.23/5 合計 44 レビュー
開発者	https://dashboard.tenfold.com
Eメール	[email protected]
支払い方法	free
拡張機能のウェブサイト	https://tenfold.com
ヘルプページのURL	https://tenfold.com/support-center
プライバシーポリシーページのURL	https://www.tenfold.com/privacy
対応言語	de,en,fr,nl,da,es,it,pl,sv
manifest.json
{ "update_url": "https:\/\/clients2.google.com\/service\/update2\/crx", "manifest_version": 2, "name": "Tenfold", "short_name": "__MSG_extShortName__", "version": "2020.3.20", "description": "__MSG_extDescription__", "default_locale": "en", "background": { "scripts": [ "RavenSetup.js", "Utils.js", "StorageService.js", "BackgroundLoader.js", "LicenseLoader.js" ] }, "browser_action": { "default_icon": { "19": "v3\/icon19.png", "38": "v3\/icon38.png", "48": "v3\/icon48.png" }, "default_popup": "v3\/history\/template\/history.html", "default_title": "Tenfold Call Logging and Analytics" }, "content_scripts": [ { "matches": [ "http:\/\/\/", "https:\/\/\/" ], "js": [ "Utils.js", "StorageService.js", "PopupLoader.js" ], "css": [ "bundle.css", "vedge\/jquery.datetimepicker.css", "vedge\/select2.css", "vedge\/iframeOuter.css" ], "run_at": "document_end" }, { "all_frames": true, "js": [ "vedge\/ctd\/ctd-crm.min.js" ], "matches": [ "http:\/\/\/", "https:\/\/\/" ], "run_at": "document_end" }, { "js": [ "Utils.js", "v3\/plugins\/calendar-meeting\/calendarMeetingIntegration.js" ], "css": [ "v3\/plugins\/calendar-meeting\/calendarMeetingIntegration.css" ], "matches": [ "http:\/\/calendar.google.com\/", "https:\/\/calendar.google.com\/" ], "run_at": "document_end" }, { "matches": [ ":\/\/mail.google.com\/" ], "js": [ "inboxsdk.js", "vedge\/history\/js\/jquery\/jquery.js", "vedge\/select2.min.js", "vedge\/jquery.datetimepicker.full.min.js", "vedge\/tenfoldNextFollowUp.js" ], "run_at": "document_end" }, { "matches": [ "http:\/\/\/", "https:\/\/\/" ], "js": [ "messageDispatcher.js" ], "run_at": "document_start" } ], "web_accessible_resources": [ "v3\/", "vedge\/", "vprevious\/" ], "permissions": [ "tabs", "cookies", "gcm", "storage", "system.cpu", "system.memory", "contextMenus", "notifications", "webRequest", "webRequestBlocking", "http:\/\/\/", "https:\/\/\/" ], "icons": { "16": "v3\/icon16.png", "48": "v3\/icon48.png", "96": "v3\/icon96.png", "128": "v3\/icon128.png" }, "content_security_policy": "script-src 'self' 'unsafe-eval' https:\/\/localhost:3033 http:\/\/localhost:3033 https:\/\/.firebaseio.com https:\/\/.fullstory.com ; object-src 'self'; frame-src 'self' https:\/\/localhost:3033 http:\/\/localhost:3033 https:\/\/.firebaseio.com https:\/\/.cloudfront.net https:\/\/.fullstory.com;", "externally_connectable": { "matches": [ "https:\/\/.tenfold.com\/", "https:\/\/.micloudoffice.com\/", "https:\/\/.mitel.com\/" ] }, "options_ui": { "page": "options\/index.html", "open_in_tab": true } }