Operata Collector란 무엇입니까?

Operata Collector은(는) Operata에 의해 개발된 Chrome 확장 프로그램으로, 주요 기능은 "A browser based data collector and agent messenger for alerting and reporting issues."입니다.

확장 프로그램 스크린샷

Operata Collector 확장 프로그램 CRX 파일 다운로드

크롬 확장 프로그램을 crx 형식으로 다운로드하여 브라우저에 수동으로 설치하거나 crx 파일을 친구들과 공유하여 쉽게 크롬 확장 프로그램을 설치하세요.

확장 프로그램 사용 설명서

Operata is the only performance monitoring & assurance platform designed for cloud contact centers. Operata makes it easy to collect and correlate call, system & network data to troubleshoot issues impacting customer experience.

With Operata Collector for Chrome, contact center teams can measure and monitor environmental data and empower agents to resolve issues in their control.

Data collection features:
* WebRTC data.
* Agent system data, memory usage, CPU utilization.
* Network data.
* CCaaS logs.
* Agent feedback and reporting.
* Headset data including background noise, audio exposure and volume metrics.

Behaviour & environment:
Access a complete view of agent environmental data and call events to surface behavioural and technology issues.

Hardware & equipment insights:
Gain insights into agents’ computing equipment and headset performance to diagnose issues and identify changes over time.

Agent self-service:
A streamlined agent messenger provides the information to self-resolve issues like congested bandwidth, background noise, and audio latency.

Agent reporting:
The agent messenger facilitates call quality feedback and call/environment issue reporting to streamline feedback to IT teams.

Transparent data collection:
Continually collect and store softphone diagnostic and support logs with no interruption or involvement from agents. Collect and correlate call, system & network data to troubleshoot issues impacting CX.

Benefits for Agents
- Receive notifications of issues affecting them and their customers with suggestions to self-resolve.
- Report issues to support teams quickly with corresponding calls, system & network data.
- Benefits for Support Teams
- Gain instant access to detailed logs without agent involvement.
- View and analyze insights from associated call, system & network data.

Works with:
* Genesys Cloud CX
* Amazon Connect CCP (Custom & Native).
* NICE CXone
* Salesforce.com including Service Cloud Voice and Salesforce CTI integrations.
* ServiceNow
* Zendesk
* 3rd Party Softphones & Agent Desktops

확장 프로그램 기본 정보

이름	Operata Collector
ID	efhlocglafmcfhkpojjbckpbonbfbgdb
공식 URL	https://chromewebstore.google.com/detail/operata-collector/efhlocglafmcfhkpojjbckpbonbfbgdb
설명	A browser based data collector and agent messenger for alerting and reporting issues.
파일 크기	798 KB
설치 횟수	86,029
현재 버전	1.6.28
최근 업데이트	2024-03-04
출시 날짜	2020-08-11
평점	4.00/5 총 4 개의 평점
개발자	Operata
이메일	[email protected]
결제 유형	free
확장 프로그램 웹 사이트	https://operata.com
도움말 페이지 URL	https://help.operata.com
개인정보 보호 정책 페이지 URL	https://operata.com/privacy
지원되는 언어	en
manifest.json
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