CXone Agent Extension란 무엇입니까?

CXone Agent Extension은(는) agentupdates에 의해 개발된 Chrome 확장 프로그램으로, 주요 기능은 "CXone Agent Browser Extension"입니다.

확장 프로그램 스크린샷

CXone Agent Extension 확장 프로그램 CRX 파일 다운로드

크롬 확장 프로그램을 crx 형식으로 다운로드하여 브라우저에 수동으로 설치하거나 crx 파일을 친구들과 공유하여 쉽게 크롬 확장 프로그램을 설치하세요.

확장 프로그램 사용 설명서

NICE CXone Integrated Agent browser extension allows for seamless integration with any CRM to consolidate customer context with NICE CXone contact center functionality. Users have access to a unified inbox for all interactions, including voice and digital, creating a consistent experience regardless of the channel or product. Additionally, agents have visibility into the complete customer journey via a single customer card that aggregates both contact history and customer data, creating more efficient, empowered agents.

Key Features Include:
- A single inbox for all interaction handling, independent of the channel
- The ability to manage multiple interactions at a single time
- View contact details, history, associated channels, and all current activities for the contact on a single contact card
- Ability to see previous interactions that have been handled by the agent
- Search for agents, skills, teams, and address books to initiate outbound interactions
- Review agent status, skills assigned to the agent, number of calls in queue, how long calls have been waiting, and the number of agents assigned to a skill

확장 프로그램 기본 정보

이름	CXone Agent Extension
ID	ihgfdecdmhcckcnlhgfciplpbpmmjmdl
공식 URL	https://chromewebstore.google.com/detail/cxone-agent-extension/ihgfdecdmhcckcnlhgfciplpbpmmjmdl
설명	CXone Agent Browser Extension
파일 크기	1013 KB
설치 횟수	2,275
현재 버전	1.0.26
최근 업데이트	2024-01-05
출시 날짜	2022-11-05
평점	4.20/5 총 5 개의 평점
개발자	agentupdates
이메일	[email protected]
결제 유형	free
확장 프로그램 웹 사이트	https://www.nice.com/
도움말 페이지 URL	https://www.nice.com/services/customer-support
지원되는 언어	en-US
manifest.json
{ "update_url": "https:\/\/clients2.google.com\/service\/update2\/crx", "name": "CXone Agent Extension", "short_name": "cxai", "description": "CXone Agent Browser Extension", "version": "1.0.26", "manifest_version": 3, "icons": { "16": "assets\/images\/dockLogo.png", "48": "assets\/images\/dockLogo.png", "128": "assets\/images\/dockLogo.png" }, "action": { "default_popup": "popup.html", "default_title": "CXone Extension", "default_icon": "assets\/images\/dockLogo.png" }, "optional_permissions": [ "system.cpu", "system.memory" ], "permissions": [ "storage", "activeTab", "contextMenus", "offscreen" ], "options_page": "options.html", "background": { "service_worker": "background.js" }, "content_scripts": [ { "matches": [ "" ], "exclude_globs": [ ".niceincontact.com\/", ".nicecxone.com\/", ".nicecxone-.com\/", "localhost:\/" ], "run_at": "document_end", "js": [ "contentScript.js" ] } ], "externally_connectable": { "matches": [ "https:\/\/cxagent.nicecxone-dev.com\/", "https:\/\/cxagent.nicecxone-test.com\/", "https:\/\/cxagent.nicecxone-staging.com\/", "https:\/\/cxagent.nicecxone.com\/", "https:\/\/cxagent.nicecxone-gov.com\/" ] }, "web_accessible_resources": [ { "resources": [ "assets\/images\/.png", "assets\/images\/.svg" ], "matches": [ "" ] }, { "resources": [ "options.html" ], "matches": [ "https:\/\/cxagent.nicecxone-dev.com\/", "https:\/\/cxagent.nicecxone-test.com\/", "https:\/\/cxagent.nicecxone-staging.com\/", "https:\/\/cxagent.nicecxone.com\/", "https:\/\/cxagent.nicecxone-gov.com\/" ] } ], "key": "MIIBIjANBgkqhkiG9w0BAQEFAAOCAQ8AMIIBCgKCAQEAq8j1Nmz56KsgU4yn0UzQDHJ1pvIT6MerJYOnWX3y6yNeT9WLlqLFJZM1Hgz4GeTCZZvTVpFb+v1yvUfoHO3mfr9MMAwid4vXAklLFMkb+sjEc8gY9GkRH6ze+B7sg7g3N5+5m6AMwSBgewEAHW2smY2VMbFfyLVZlkf9rh1YBlLOYZMfpPmybIaSMfuW72Q11UXnP1LcfoiZW+qhW0x85mJp89tV8HaGnM6CYrBiNK2YD3aGSUAfLN9oFdOSqpEw5eFw4O9JmLlbFfixSXm9sBsS7JfkB7HPRnQBzjhk+VGkamSFzqnEu1zv10C2JnrnwHra+YZbmDAIaNBvGSXLnwIDAQAB" }