Wat is Operata Collector?

Operata Collector is een Chrome-extensie ontwikkeld door Operata, en de belangrijkste functie is "A browser based data collector and agent messenger for alerting and reporting issues.".

Extensie Screenshots

Download het CRX-bestand van de extensie Operata Collector

Download Operata Collector-extensiebestanden in crx-indeling, installeer Chrome-extensies handmatig in de browser of deel de crx-bestanden met vrienden om Chrome-extensies eenvoudig te installeren.

Instructies voor het Gebruik van de Extensie

Operata is the only performance monitoring & assurance platform designed for cloud contact centers. Operata makes it easy to collect and correlate call, system & network data to troubleshoot issues impacting customer experience.

With Operata Collector for Chrome, contact center teams can measure and monitor environmental data and empower agents to resolve issues in their control.

Data collection features:
* WebRTC data.
* Agent system data, memory usage, CPU utilization.
* Network data.
* CCaaS logs.
* Agent feedback and reporting.
* Headset data including background noise, audio exposure and volume metrics.

Behaviour & environment:
Access a complete view of agent environmental data and call events to surface behavioural and technology issues.

Hardware & equipment insights:
Gain insights into agents’ computing equipment and headset performance to diagnose issues and identify changes over time.

Agent self-service:
A streamlined agent messenger provides the information to self-resolve issues like congested bandwidth, background noise, and audio latency.

Agent reporting:
The agent messenger facilitates call quality feedback and call/environment issue reporting to streamline feedback to IT teams.

Transparent data collection:
Continually collect and store softphone diagnostic and support logs with no interruption or involvement from agents. Collect and correlate call, system & network data to troubleshoot issues impacting CX.

Benefits for Agents
- Receive notifications of issues affecting them and their customers with suggestions to self-resolve.
- Report issues to support teams quickly with corresponding calls, system & network data.
- Benefits for Support Teams
- Gain instant access to detailed logs without agent involvement.
- View and analyze insights from associated call, system & network data.

Works with:
* Genesys Cloud CX
* Amazon Connect CCP (Custom & Native).
* NICE CXone
* Salesforce.com including Service Cloud Voice and Salesforce CTI integrations.
* ServiceNow
* Zendesk
* 3rd Party Softphones & Agent Desktops

Basisinformatie over de Extensie

Naam	Operata Collector
ID	efhlocglafmcfhkpojjbckpbonbfbgdb
Officiële URL	https://chromewebstore.google.com/detail/operata-collector/efhlocglafmcfhkpojjbckpbonbfbgdb
Beschrijving	A browser based data collector and agent messenger for alerting and reporting issues.
Bestandsgrootte	798 KB
Aantal Installaties	86,029
Huidige Versie	1.6.28
Laatst Bijgewerkt	2024-03-04
Publicatiedatum	2020-08-11
Beoordeling	4.00/5 Totaal 4 Beoordelingen
Ontwikkelaar	Operata
E-mail	[email protected]
Betalingswijze	free
Extensiewebsite	https://operata.com
Help Pagina-URL	https://help.operata.com
URL van de Privacybeleid Pagina	https://operata.com/privacy
Ondersteunde Talen	en
manifest.json
{ "update_url": "https:\/\/clients2.google.com\/service\/update2\/crx", "name": "Operata Collector", "version": "1.6.28", "description": "A browser based data collector and agent messenger for alerting and reporting issues.", "icons": { "16": "assets\/icons\/operata16.png", "48": "assets\/icons\/operata48.png", "128": "assets\/icons\/operata128.png" }, "background": { "service_worker": "dist\/background.js" }, "content_security_policy": { "extension_pages": "default-src 'none'; font-src 'self' data:; img-src * data: blob:; media-src 'none'; script-src 'self'; style-src 'self' 'unsafe-inline'; connect-src https:\/\/api.operata.io https:\/\/api-dev.operata.io; " }, "content_scripts": [ { "matches": [ "http:\/\/\/", "https:\/\/\/" ], "js": [ "dist\/override.js" ], "all_frames": true, "run_at": "document_start" }, { "matches": [ "http:\/\/\/", "https:\/\/\/" ], "js": [ "dist\/bridge.js" ], "all_frames": true, "run_at": "document_end" } ], "host_permissions": [ "http:\/\/\/", "https:\/\/\/" ], "permissions": [ "system.cpu", "system.memory" ], "manifest_version": 3, "web_accessible_resources": [ { "resources": [ "pc-override.js", "operata.js", "init-operata.js", "js-event-bus.min.js", "operata-agent-messenger.js", "operata-agent-messenger.css", "operata-logging-lib.js", "connect-rtc-1.1.7.min.js", "socket.io.min.js", "jabra.browser.integration-3.0.js", "jabra.connect.integration.v1.1.2.js", "operata-heartbeat-audio.js", "adaptors\/*.js" ], "matches": [ "" ] } ] }