Wat is CXone Agent Extension?

CXone Agent Extension is een Chrome-extensie ontwikkeld door agentupdates, en de belangrijkste functie is "CXone Agent Browser Extension".

Extensie Screenshots

Download het CRX-bestand van de extensie CXone Agent Extension

Download CXone Agent Extension-extensiebestanden in crx-indeling, installeer Chrome-extensies handmatig in de browser of deel de crx-bestanden met vrienden om Chrome-extensies eenvoudig te installeren.

Instructies voor het Gebruik van de Extensie

NICE CXone Integrated Agent browser extension allows for seamless integration with any CRM to consolidate customer context with NICE CXone contact center functionality. Users have access to a unified inbox for all interactions, including voice and digital, creating a consistent experience regardless of the channel or product. Additionally, agents have visibility into the complete customer journey via a single customer card that aggregates both contact history and customer data, creating more efficient, empowered agents.

Key Features Include:
- A single inbox for all interaction handling, independent of the channel
- The ability to manage multiple interactions at a single time
- View contact details, history, associated channels, and all current activities for the contact on a single contact card
- Ability to see previous interactions that have been handled by the agent
- Search for agents, skills, teams, and address books to initiate outbound interactions
- Review agent status, skills assigned to the agent, number of calls in queue, how long calls have been waiting, and the number of agents assigned to a skill

Basisinformatie over de Extensie

Naam	CXone Agent Extension
ID	ihgfdecdmhcckcnlhgfciplpbpmmjmdl
Officiële URL	https://chromewebstore.google.com/detail/cxone-agent-extension/ihgfdecdmhcckcnlhgfciplpbpmmjmdl
Beschrijving	CXone Agent Browser Extension
Bestandsgrootte	1013 KB
Aantal Installaties	2,275
Huidige Versie	1.0.26
Laatst Bijgewerkt	2024-01-05
Publicatiedatum	2022-11-05
Beoordeling	4.20/5 Totaal 5 Beoordelingen
Ontwikkelaar	agentupdates
E-mail	[email protected]
Betalingswijze	free
Extensiewebsite	https://www.nice.com/
Help Pagina-URL	https://www.nice.com/services/customer-support
Ondersteunde Talen	en-US
manifest.json
{ "update_url": "https:\/\/clients2.google.com\/service\/update2\/crx", "name": "CXone Agent Extension", "short_name": "cxai", "description": "CXone Agent Browser Extension", "version": "1.0.26", "manifest_version": 3, "icons": { "16": "assets\/images\/dockLogo.png", "48": "assets\/images\/dockLogo.png", "128": "assets\/images\/dockLogo.png" }, "action": { "default_popup": "popup.html", "default_title": "CXone Extension", "default_icon": "assets\/images\/dockLogo.png" }, "optional_permissions": [ "system.cpu", "system.memory" ], "permissions": [ "storage", "activeTab", "contextMenus", "offscreen" ], "options_page": "options.html", "background": { "service_worker": "background.js" }, "content_scripts": [ { "matches": [ "" ], "exclude_globs": [ ".niceincontact.com\/", ".nicecxone.com\/", ".nicecxone-.com\/", "localhost:\/" ], "run_at": "document_end", "js": [ "contentScript.js" ] } ], "externally_connectable": { "matches": [ "https:\/\/cxagent.nicecxone-dev.com\/", "https:\/\/cxagent.nicecxone-test.com\/", "https:\/\/cxagent.nicecxone-staging.com\/", "https:\/\/cxagent.nicecxone.com\/", "https:\/\/cxagent.nicecxone-gov.com\/" ] }, "web_accessible_resources": [ { "resources": [ "assets\/images\/.png", "assets\/images\/.svg" ], "matches": [ "" ] }, { "resources": [ "options.html" ], "matches": [ "https:\/\/cxagent.nicecxone-dev.com\/", "https:\/\/cxagent.nicecxone-test.com\/", "https:\/\/cxagent.nicecxone-staging.com\/", "https:\/\/cxagent.nicecxone.com\/", "https:\/\/cxagent.nicecxone-gov.com\/" ] } ], "key": "MIIBIjANBgkqhkiG9w0BAQEFAAOCAQ8AMIIBCgKCAQEAq8j1Nmz56KsgU4yn0UzQDHJ1pvIT6MerJYOnWX3y6yNeT9WLlqLFJZM1Hgz4GeTCZZvTVpFb+v1yvUfoHO3mfr9MMAwid4vXAklLFMkb+sjEc8gY9GkRH6ze+B7sg7g3N5+5m6AMwSBgewEAHW2smY2VMbFfyLVZlkf9rh1YBlLOYZMfpPmybIaSMfuW72Q11UXnP1LcfoiZW+qhW0x85mJp89tV8HaGnM6CYrBiNK2YD3aGSUAfLN9oFdOSqpEw5eFw4O9JmLlbFfixSXm9sBsS7JfkB7HPRnQBzjhk+VGkamSFzqnEu1zv10C2JnrnwHra+YZbmDAIaNBvGSXLnwIDAQAB" }