Co to jest Operata Collector?

Operata Collector to rozszerzenie Chrome opracowane przez Operata, a jego główną funkcją jest „A browser based data collector and agent messenger for alerting and reporting issues.”.

Zrzuty ekranu rozszerzenia

Pobierz plik CRX rozszerzenia Operata Collector

Pobierz pliki rozszerzeń Operata Collector w formacie crx, zainstaluj ręcznie rozszerzenia Chrome w przeglądarce lub udostępnij pliki crx znajomym, aby łatwo zainstalować rozszerzenia Chrome.

Instrukcja Użytkowania Rozszerzenia

Operata is the only performance monitoring & assurance platform designed for cloud contact centers. Operata makes it easy to collect and correlate call, system & network data to troubleshoot issues impacting customer experience.

With Operata Collector for Chrome, contact center teams can measure and monitor environmental data and empower agents to resolve issues in their control.

Data collection features:
* WebRTC data.
* Agent system data, memory usage, CPU utilization.
* Network data.
* CCaaS logs.
* Agent feedback and reporting.
* Headset data including background noise, audio exposure and volume metrics.

Behaviour & environment:
Access a complete view of agent environmental data and call events to surface behavioural and technology issues.

Hardware & equipment insights:
Gain insights into agents’ computing equipment and headset performance to diagnose issues and identify changes over time.

Agent self-service:
A streamlined agent messenger provides the information to self-resolve issues like congested bandwidth, background noise, and audio latency.

Agent reporting:
The agent messenger facilitates call quality feedback and call/environment issue reporting to streamline feedback to IT teams.

Transparent data collection:
Continually collect and store softphone diagnostic and support logs with no interruption or involvement from agents. Collect and correlate call, system & network data to troubleshoot issues impacting CX.

Benefits for Agents
- Receive notifications of issues affecting them and their customers with suggestions to self-resolve.
- Report issues to support teams quickly with corresponding calls, system & network data.
- Benefits for Support Teams
- Gain instant access to detailed logs without agent involvement.
- View and analyze insights from associated call, system & network data.

Works with:
* Genesys Cloud CX
* Amazon Connect CCP (Custom & Native).
* NICE CXone
* Salesforce.com including Service Cloud Voice and Salesforce CTI integrations.
* ServiceNow
* Zendesk
* 3rd Party Softphones & Agent Desktops

Podstawowe informacje o rozszerzeniu

Nazwa	Operata Collector
ID	efhlocglafmcfhkpojjbckpbonbfbgdb
Oficjalny URL	https://chromewebstore.google.com/detail/operata-collector/efhlocglafmcfhkpojjbckpbonbfbgdb
Opis	A browser based data collector and agent messenger for alerting and reporting issues.
Rozmiar pliku	798 KB
Liczba instalacji	86,029
Aktualna Wersja	1.6.28
Ostatnia Aktualizacja	2024-03-04
Data Publikacji	2020-08-11
Ocena	4.00/5 Łącznie 4 Oceny
Deweloper	Operata
E-mail	[email protected]
Typ Płatności	free
Strona Rozszerzenia	https://operata.com
Adres URL Strony Pomocy	https://help.operata.com
Adres URL Strony Polityki Prywatności	https://operata.com/privacy
Obsługiwane Języki	en
manifest.json
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