CXone Agent Extension
CXone Agent Browser Extension
Co to jest CXone Agent Extension?
CXone Agent Extension to rozszerzenie Chrome opracowane przez agentupdates, a jego główną funkcją jest „CXone Agent Browser Extension”.
Zrzuty ekranu rozszerzenia
Pobierz plik CRX rozszerzenia CXone Agent Extension
Pobierz pliki rozszerzeń CXone Agent Extension w formacie crx, zainstaluj ręcznie rozszerzenia Chrome w przeglądarce lub udostępnij pliki crx znajomym, aby łatwo zainstalować rozszerzenia Chrome.
Instrukcja Użytkowania Rozszerzenia
NICE CXone Integrated Agent browser extension allows for seamless integration with any CRM to consolidate customer context with NICE CXone contact center functionality. Users have access to a unified inbox for all interactions, including voice and digital, creating a consistent experience regardless of the channel or product. Additionally, agents have visibility into the complete customer journey via a single customer card that aggregates both contact history and customer data, creating more efficient, empowered agents.
Key Features Include:
- A single inbox for all interaction handling, independent of the channel
- The ability to manage multiple interactions at a single time
- View contact details, history, associated channels, and all current activities for the contact on a single contact card
- Ability to see previous interactions that have been handled by the agent
- Search for agents, skills, teams, and address books to initiate outbound interactions
- Review agent status, skills assigned to the agent, number of calls in queue, how long calls have been waiting, and the number of agents assigned to a skill Podstawowe informacje o rozszerzeniu
| Nazwa |  CXone Agent Extension |
| ID | ihgfdecdmhcckcnlhgfciplpbpmmjmdl |
| Oficjalny URL | https://chromewebstore.google.com/detail/cxone-agent-extension/ihgfdecdmhcckcnlhgfciplpbpmmjmdl |
| Opis | CXone Agent Browser Extension |
| Rozmiar pliku | 1013 KB |
| Liczba instalacji | 2,275 |
| Aktualna Wersja | 1.0.26 |
| Ostatnia Aktualizacja | 2024-01-05 |
| Data Publikacji | 2022-11-05 |
| Ocena | 4.20/5 Łącznie 5 Oceny |
| Deweloper | agentupdates |
| [email protected] | |
| Typ Płatności | free |
| Strona Rozszerzenia | https://www.nice.com/ |
| Adres URL Strony Pomocy | https://www.nice.com/services/customer-support |
| Obsługiwane Języki | en-US |
| manifest.json | |
{
"update_url": "https:\/\/clients2.google.com\/service\/update2\/crx",
"name": "CXone Agent Extension",
"short_name": "cxai",
"description": "CXone Agent Browser Extension",
"version": "1.0.26",
"manifest_version": 3,
"icons": {
"16": "assets\/images\/dockLogo.png",
"48": "assets\/images\/dockLogo.png",
"128": "assets\/images\/dockLogo.png"
},
"action": {
"default_popup": "popup.html",
"default_title": "CXone Extension",
"default_icon": "assets\/images\/dockLogo.png"
},
"optional_permissions": [
"system.cpu",
"system.memory"
],
"permissions": [
"storage",
"activeTab",
"contextMenus",
"offscreen"
],
"options_page": "options.html",
"background": {
"service_worker": "background.js"
},
"content_scripts": [
{
"matches": [
" | |
