O que é Qualtrics Agent Assist?

Qualtrics Agent Assist é uma extensão do Chrome desenvolvida por Qualtrics LLC, e sua principal característica é "A chrome extension for delivering recommendations to customer service representatives.".

Capturas de Tela da Extensão

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Instruções de Uso da Extensão

In-the-moment coaching and resources for contact center agents during customer calls and creation of intelligent call recaps after calls end.
Qualtrics Agent Assist is powered by Qualtrics’ industry-leading natural language understanding, machine learning capabilities, and AI to help agents be more productive and effective, save time, and deliver great customer service.
Embedded directly in agents’ browsers, this Qualtrics Agent Assist houses two capabilities that support agents in serving customers efficiently and effectively:
- Real-Time Agent Assist - Gives agents contextual resources and coaching in-the-moment to drive every call towards the best outcome
- Automated Call Summaries - Once a customer call ends, generates an intelligent call recap with all important information in seconds

Informações Básicas da Extensão

Nome	Qualtrics Agent Assist
ID	ecpihoadheabnnhjnallbddhnfmbllga
URL Oficial	https://chromewebstore.google.com/detail/qualtrics-agent-assist/ecpihoadheabnnhjnallbddhnfmbllga
Descrição	A chrome extension for delivering recommendations to customer service representatives.
Tamanho do Arquivo	6.85 MB
Contagem de Instalações	135
Versão Atual	0.0.1.31
Última Atualização	2024-02-15
Data de Publicação	2022-08-25
Classificação	1.00/5 Total de 1 Avaliações
Desenvolvedor	Qualtrics LLC
Email	[email protected]
Tipo de Pagamento	free
Idiomas Suportados	en-US
manifest.json
{ "update_url": "https:\/\/clients2.google.com\/service\/update2\/crx", "description": "A chrome extension for delivering recommendations to customer service representatives.", "version": "0.0.1.31", "key": "MIIBIjANBgkqhkiG9w0BAQEFAAOCAQ8AMIIBCgKCAQEAtbSq4cvA+BDe66xsatV3Ortv98g0zYt0FKhvvA\/nPqBvtwVyes+bciI1RXUxAUTuz6T2vOOUYbE\/GV1\/kK0Hfu9FxcgpyDSf9QSLx1SXKpKrSn6EC9NS8YltD45zyNoym0nDlEc6yYfWw7lHRoYfGQcBWLfci7XX6PSeBjAu7Y+aHxQUBFPCGVBqOPOrD4MSpEM+iNVLvOzpXjadtaTWIk42qFJ+kRMN8\/Kl8D6xx8M6hlA7hGPr8tLlvqRRT4\/R5modjjJTT+aL3Y1tMLC7pDj8lyJD6Lf+\/F1vclpucAQF5c5IUpp59e8XqDBP2zpb4DUukbHrmsePO4uvAJ9dSQIDAQAB", "manifest_version": 3, "name": "Qualtrics Agent Assist", "background": { "service_worker": "background.bundle.js" }, "action": { "default_icon": "images\/icon-34.png", "default_popup": "action.html" }, "icons": { "128": "images\/icon-128.png" }, "permissions": [ "storage", "notifications", "unlimitedStorage", "tabs", "scripting" ], "host_permissions": [ "https:\/\/\/" ], "content_scripts": [ { "matches": [ "http:\/\/\/", "https:\/\/\/", "" ], "js": [ "contentScript.bundle.js" ], "css": [ "content.styles.css" ] } ], "devtools_page": "devtools.html", "web_accessible_resources": [ { "resources": [ "popup.html" ], "matches": [ "https:\/\/\/", "http:\/\/\/" ] } ], "externally_connectable": { "matches": [ "https:\/\/compass-dev.clarabridge.io\/", "https:\/\/compass-staging.clarabridge.io\/", "https:\/\/compass.clarabridge.io\/*" ] } }