Operata Collector

A browser based data collector and agent messenger for alerting and reporting issues.

O que é Operata Collector?

Operata Collector é uma extensão do Chrome desenvolvida por Operata, e sua principal característica é "A browser based data collector and agent messenger for alerting and reporting issues.".

Capturas de Tela da Extensão

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Baixar o arquivo CRX da Extensão Operata Collector

Baixe arquivos de extensão Operata Collector no formato crx, instale manualmente as extensões do Chrome no navegador ou compartilhe os arquivos crx com amigos para instalar facilmente as extensões do Chrome.

Instruções de Uso da Extensão

                        Operata is the only performance monitoring & assurance platform designed for cloud contact centers. Operata makes it easy to collect and correlate call, system & network data to troubleshoot issues impacting customer experience.

With Operata Collector for Chrome, contact center teams can measure and monitor environmental data and empower agents to resolve issues in their control.

Data collection features:
* WebRTC data.
* Agent system data, memory usage, CPU utilization.
* Network data.
* CCaaS logs.
* Agent feedback and reporting.
* Headset data including background noise, audio exposure and volume metrics.

Behaviour & environment:
Access a complete view of agent environmental data and call events to surface behavioural and technology issues.

Hardware & equipment insights:
Gain insights into agents’ computing equipment and headset performance to diagnose issues and identify changes over time.

Agent self-service:
A streamlined agent messenger provides the information to self-resolve issues like congested bandwidth, background noise, and audio latency.

Agent reporting:
The agent messenger facilitates call quality feedback and call/environment issue reporting to streamline feedback to IT teams.

Transparent data collection:
Continually collect and store softphone diagnostic and support logs with no interruption or involvement from agents. Collect and correlate call, system & network data to troubleshoot issues impacting CX.

Benefits for Agents
- Receive notifications of issues affecting them and their customers with suggestions to self-resolve. 
- Report issues to support teams quickly with corresponding calls, system & network data.
- Benefits for Support Teams
- Gain instant access to detailed logs without agent involvement.
- View and analyze insights from associated call, system & network data.

Works with:
* Genesys Cloud CX
* Amazon Connect CCP (Custom & Native).
* NICE CXone
* Salesforce.com including Service Cloud Voice and Salesforce CTI integrations.
* ServiceNow 
* Zendesk 
* 3rd Party Softphones & Agent Desktops                    

Informações Básicas da Extensão

Nome Operata Collector Operata Collector
ID efhlocglafmcfhkpojjbckpbonbfbgdb
URL Oficial https://chromewebstore.google.com/detail/operata-collector/efhlocglafmcfhkpojjbckpbonbfbgdb
Descrição A browser based data collector and agent messenger for alerting and reporting issues.
Tamanho do Arquivo 798 KB
Contagem de Instalações 86,029
Versão Atual 1.6.28
Última Atualização 2024-03-04
Data de Publicação 2020-08-11
Classificação 4.00/5 Total de 4 Avaliações
Desenvolvedor Operata
Email [email protected]
Tipo de Pagamento free
Site da Extensão https://operata.com
URL da Página de Ajuda https://help.operata.com
URL da Página de Política de Privacidade https://operata.com/privacy
Idiomas Suportados en
manifest.json
{
    "update_url": "https:\/\/clients2.google.com\/service\/update2\/crx",
    "name": "Operata Collector",
    "version": "1.6.28",
    "description": "A browser based data collector and agent messenger for alerting and reporting issues.",
    "icons": {
        "16": "assets\/icons\/operata16.png",
        "48": "assets\/icons\/operata48.png",
        "128": "assets\/icons\/operata128.png"
    },
    "background": {
        "service_worker": "dist\/background.js"
    },
    "content_security_policy": {
        "extension_pages": "default-src 'none'; font-src 'self' data:; img-src * data: blob:; media-src 'none'; script-src 'self'; style-src 'self' 'unsafe-inline'; connect-src https:\/\/api.operata.io https:\/\/api-dev.operata.io; "
    },
    "content_scripts": [
        {
            "matches": [
                "http:\/\/*\/*",
                "https:\/\/*\/*"
            ],
            "js": [
                "dist\/override.js"
            ],
            "all_frames": true,
            "run_at": "document_start"
        },
        {
            "matches": [
                "http:\/\/*\/*",
                "https:\/\/*\/*"
            ],
            "js": [
                "dist\/bridge.js"
            ],
            "all_frames": true,
            "run_at": "document_end"
        }
    ],
    "host_permissions": [
        "http:\/\/*\/*",
        "https:\/\/*\/*"
    ],
    "permissions": [
        "system.cpu",
        "system.memory"
    ],
    "manifest_version": 3,
    "web_accessible_resources": [
        {
            "resources": [
                "pc-override.js",
                "operata.js",
                "init-operata.js",
                "js-event-bus.min.js",
                "operata-agent-messenger.js",
                "operata-agent-messenger.css",
                "operata-logging-lib.js",
                "connect-rtc-1.1.7.min.js",
                "socket.io.min.js",
                "jabra.browser.integration-3.0.js",
                "jabra.connect.integration.v1.1.2.js",
                "operata-heartbeat-audio.js",
                "adaptors\/*.js"
            ],
            "matches": [
                ""
            ]
        }
    ]
}