CXone Agent Extension
CXone Agent Browser Extension
O que é CXone Agent Extension?
CXone Agent Extension é uma extensão do Chrome desenvolvida por agentupdates, e sua principal característica é "CXone Agent Browser Extension".
Capturas de Tela da Extensão
Baixar o arquivo CRX da Extensão CXone Agent Extension
Baixe arquivos de extensão CXone Agent Extension no formato crx, instale manualmente as extensões do Chrome no navegador ou compartilhe os arquivos crx com amigos para instalar facilmente as extensões do Chrome.
Instruções de Uso da Extensão
NICE CXone Integrated Agent browser extension allows for seamless integration with any CRM to consolidate customer context with NICE CXone contact center functionality. Users have access to a unified inbox for all interactions, including voice and digital, creating a consistent experience regardless of the channel or product. Additionally, agents have visibility into the complete customer journey via a single customer card that aggregates both contact history and customer data, creating more efficient, empowered agents.
Key Features Include:
- A single inbox for all interaction handling, independent of the channel
- The ability to manage multiple interactions at a single time
- View contact details, history, associated channels, and all current activities for the contact on a single contact card
- Ability to see previous interactions that have been handled by the agent
- Search for agents, skills, teams, and address books to initiate outbound interactions
- Review agent status, skills assigned to the agent, number of calls in queue, how long calls have been waiting, and the number of agents assigned to a skill Informações Básicas da Extensão
| Nome |  CXone Agent Extension |
| ID | ihgfdecdmhcckcnlhgfciplpbpmmjmdl |
| URL Oficial | https://chromewebstore.google.com/detail/cxone-agent-extension/ihgfdecdmhcckcnlhgfciplpbpmmjmdl |
| Descrição | CXone Agent Browser Extension |
| Tamanho do Arquivo | 1013 KB |
| Contagem de Instalações | 2,275 |
| Versão Atual | 1.0.26 |
| Última Atualização | 2024-01-05 |
| Data de Publicação | 2022-11-05 |
| Classificação | 4.20/5 Total de 5 Avaliações |
| Desenvolvedor | agentupdates |
| [email protected] | |
| Tipo de Pagamento | free |
| Site da Extensão | https://www.nice.com/ |
| URL da Página de Ajuda | https://www.nice.com/services/customer-support |
| Idiomas Suportados | en-US |
| manifest.json | |
{
"update_url": "https:\/\/clients2.google.com\/service\/update2\/crx",
"name": "CXone Agent Extension",
"short_name": "cxai",
"description": "CXone Agent Browser Extension",
"version": "1.0.26",
"manifest_version": 3,
"icons": {
"16": "assets\/images\/dockLogo.png",
"48": "assets\/images\/dockLogo.png",
"128": "assets\/images\/dockLogo.png"
},
"action": {
"default_popup": "popup.html",
"default_title": "CXone Extension",
"default_icon": "assets\/images\/dockLogo.png"
},
"optional_permissions": [
"system.cpu",
"system.memory"
],
"permissions": [
"storage",
"activeTab",
"contextMenus",
"offscreen"
],
"options_page": "options.html",
"background": {
"service_worker": "background.js"
},
"content_scripts": [
{
"matches": [
" | |
