CXone Agent Extension
CXone Agent Browser Extension
Что такое CXone Agent Extension?
CXone Agent Extension - это расширение Chrome, разработанное agentupdates, и его основная функция - "CXone Agent Browser Extension".
Снимки экрана расширения
Скачать файл CRX расширения CXone Agent Extension
Скачайте файлы расширений CXone Agent Extension в формате crx, установите расширения Chrome вручную в браузере или поделитесь файлами crx с друзьями, чтобы легко установить расширения Chrome.
Инструкции по использованию расширения
NICE CXone Integrated Agent browser extension allows for seamless integration with any CRM to consolidate customer context with NICE CXone contact center functionality. Users have access to a unified inbox for all interactions, including voice and digital, creating a consistent experience regardless of the channel or product. Additionally, agents have visibility into the complete customer journey via a single customer card that aggregates both contact history and customer data, creating more efficient, empowered agents.
Key Features Include:
- A single inbox for all interaction handling, independent of the channel
- The ability to manage multiple interactions at a single time
- View contact details, history, associated channels, and all current activities for the contact on a single contact card
- Ability to see previous interactions that have been handled by the agent
- Search for agents, skills, teams, and address books to initiate outbound interactions
- Review agent status, skills assigned to the agent, number of calls in queue, how long calls have been waiting, and the number of agents assigned to a skill Основная информация о расширении
| Название |  CXone Agent Extension |
| ID | ihgfdecdmhcckcnlhgfciplpbpmmjmdl |
| Официальный URL | https://chromewebstore.google.com/detail/cxone-agent-extension/ihgfdecdmhcckcnlhgfciplpbpmmjmdl |
| Описание | CXone Agent Browser Extension |
| Размер файла | 1013 KB |
| Количество установок | 2,275 |
| Текущая Версия | 1.0.26 |
| Последнее Обновление | 2024-01-05 |
| Дата публикации | 2022-11-05 |
| Рейтинг | 4.20/5 Всего 5 оценок |
| Разработчик | agentupdates |
| Электронная почта | [email protected] |
| Тип оплаты | free |
| Официальный сайт расширения | https://www.nice.com/ |
| URL страницы помощи | https://www.nice.com/services/customer-support |
| Поддерживаемые языки | en-US |
| manifest.json | |
{
"update_url": "https:\/\/clients2.google.com\/service\/update2\/crx",
"name": "CXone Agent Extension",
"short_name": "cxai",
"description": "CXone Agent Browser Extension",
"version": "1.0.26",
"manifest_version": 3,
"icons": {
"16": "assets\/images\/dockLogo.png",
"48": "assets\/images\/dockLogo.png",
"128": "assets\/images\/dockLogo.png"
},
"action": {
"default_popup": "popup.html",
"default_title": "CXone Extension",
"default_icon": "assets\/images\/dockLogo.png"
},
"optional_permissions": [
"system.cpu",
"system.memory"
],
"permissions": [
"storage",
"activeTab",
"contextMenus",
"offscreen"
],
"options_page": "options.html",
"background": {
"service_worker": "background.js"
},
"content_scripts": [
{
"matches": [
" | |
