Vad är Tenfold?

Tenfold är en Chrome-tillägg utvecklad av https://dashboard.tenfold.com, och dess huvudfunktion är "Have Better Customer Conversations".

Tilläggsskärmbilder

Ladda ner Tenfold-förlängningens CRX-fil

Ladda ner Tenfold-filändelser i crx-format, installera Chrome-tillägg manuellt i webbläsaren eller dela crx-filerna med vänner för att enkelt installera Chrome-tillägg.

Användarmanual för Tillägg

Tenfold integrates enterprise CRMs and phone systems enabling contact center agents to better serve their customers via a robust agent UI. The Tenfold Chrome Extension is the agent facing portion of the Tenfold solution. The Tenfold Chrome Extension interacts with Tenfold Cloud and Google Firebase to provide functionality to it's end users including:

- Identify callers via the Tenfold UI by leveraging the contact center CRM as the system of record. Tenfold searches the CRM automatically using the phone number of the caller and presents the results to the agent.

- Capture notes about the interaction and save them to the CRM using the notepad in the Tenfold UI. This call data is available in Tenfold's dashboard and the CRM so that agents and supervisors can view analytics.

- Create and update cases or opportunities the contact center has associated with the caller.

- Click to dial phone numbers within the CRM and on any website in the Chrome browser using the build in phone number parser in the Tenfold UI. Additionally, the Tenfold Local Presence feature enables agents to initiate outbound dials to their existing customers using localized pre-registered numbers across different area codes.

- Leave pre-recorded voicemails when calling existing customers. This enables contact centers to offer a higher quality and consistent experience while saving the agent time on each call.

- Launch online meetings with a single click from the Tenfold UI.

Tenfold is designed to integrate seamlessly with most enterprise CRMs and phone systems via out of the box API’s.

Grundläggande Information om Tillägg

Namn	Tenfold
ID	ibgkfepjabgnmpjojcnbcjfgeoklfdfk
Officiell webbadress	https://chromewebstore.google.com/detail/tenfold/ibgkfepjabgnmpjojcnbcjfgeoklfdfk
Beskrivning	Have Better Customer Conversations
Filstorlek	18.46 MB
Antal Installationer	39,309
Aktuell Version	2020.3.20
Senast Uppdaterad	2020-03-07
Publiceringsdatum	2020-03-06
Betyg	4.23/5 Totalt 44 Betyg
Utvecklare	https://dashboard.tenfold.com
E-post	[email protected]
Betalningssätt	free
Tilläggswebbplats	https://tenfold.com
Hjälpsida URL	https://tenfold.com/support-center
URL till Sekretesspolicy Sidan	https://www.tenfold.com/privacy
Stödda Språk	de,en,fr,nl,da,es,it,pl,sv
manifest.json
{ "update_url": "https:\/\/clients2.google.com\/service\/update2\/crx", "manifest_version": 2, "name": "Tenfold", "short_name": "__MSG_extShortName__", "version": "2020.3.20", "description": "__MSG_extDescription__", "default_locale": "en", "background": { "scripts": [ "RavenSetup.js", "Utils.js", "StorageService.js", "BackgroundLoader.js", "LicenseLoader.js" ] }, "browser_action": { "default_icon": { "19": "v3\/icon19.png", "38": "v3\/icon38.png", "48": "v3\/icon48.png" }, "default_popup": "v3\/history\/template\/history.html", "default_title": "Tenfold Call Logging and Analytics" }, "content_scripts": [ { "matches": [ "http:\/\/\/", "https:\/\/\/" ], "js": [ "Utils.js", "StorageService.js", "PopupLoader.js" ], "css": [ "bundle.css", "vedge\/jquery.datetimepicker.css", "vedge\/select2.css", "vedge\/iframeOuter.css" ], "run_at": "document_end" }, { "all_frames": true, "js": [ "vedge\/ctd\/ctd-crm.min.js" ], "matches": [ "http:\/\/\/", "https:\/\/\/" ], "run_at": "document_end" }, { "js": [ "Utils.js", "v3\/plugins\/calendar-meeting\/calendarMeetingIntegration.js" ], "css": [ "v3\/plugins\/calendar-meeting\/calendarMeetingIntegration.css" ], "matches": [ "http:\/\/calendar.google.com\/", "https:\/\/calendar.google.com\/" ], "run_at": "document_end" }, { "matches": [ ":\/\/mail.google.com\/" ], "js": [ "inboxsdk.js", "vedge\/history\/js\/jquery\/jquery.js", "vedge\/select2.min.js", "vedge\/jquery.datetimepicker.full.min.js", "vedge\/tenfoldNextFollowUp.js" ], "run_at": "document_end" }, { "matches": [ "http:\/\/\/", "https:\/\/\/" ], "js": [ "messageDispatcher.js" ], "run_at": "document_start" } ], "web_accessible_resources": [ "v3\/", "vedge\/", "vprevious\/" ], "permissions": [ "tabs", "cookies", "gcm", "storage", "system.cpu", "system.memory", "contextMenus", "notifications", "webRequest", "webRequestBlocking", "http:\/\/\/", "https:\/\/\/" ], "icons": { "16": "v3\/icon16.png", "48": "v3\/icon48.png", "96": "v3\/icon96.png", "128": "v3\/icon128.png" }, "content_security_policy": "script-src 'self' 'unsafe-eval' https:\/\/localhost:3033 http:\/\/localhost:3033 https:\/\/.firebaseio.com https:\/\/.fullstory.com ; object-src 'self'; frame-src 'self' https:\/\/localhost:3033 http:\/\/localhost:3033 https:\/\/.firebaseio.com https:\/\/.cloudfront.net https:\/\/.fullstory.com;", "externally_connectable": { "matches": [ "https:\/\/.tenfold.com\/", "https:\/\/.micloudoffice.com\/", "https:\/\/.mitel.com\/" ] }, "options_ui": { "page": "options\/index.html", "open_in_tab": true } }