CXone Agent Extension
CXone Agent Browser Extension
Vad är CXone Agent Extension?
CXone Agent Extension är en Chrome-tillägg utvecklad av agentupdates, och dess huvudfunktion är "CXone Agent Browser Extension".
Tilläggsskärmbilder
Ladda ner CXone Agent Extension-förlängningens CRX-fil
Ladda ner CXone Agent Extension-filändelser i crx-format, installera Chrome-tillägg manuellt i webbläsaren eller dela crx-filerna med vänner för att enkelt installera Chrome-tillägg.
Användarmanual för Tillägg
NICE CXone Integrated Agent browser extension allows for seamless integration with any CRM to consolidate customer context with NICE CXone contact center functionality. Users have access to a unified inbox for all interactions, including voice and digital, creating a consistent experience regardless of the channel or product. Additionally, agents have visibility into the complete customer journey via a single customer card that aggregates both contact history and customer data, creating more efficient, empowered agents. Key Features Include: - A single inbox for all interaction handling, independent of the channel - The ability to manage multiple interactions at a single time - View contact details, history, associated channels, and all current activities for the contact on a single contact card - Ability to see previous interactions that have been handled by the agent - Search for agents, skills, teams, and address books to initiate outbound interactions - Review agent status, skills assigned to the agent, number of calls in queue, how long calls have been waiting, and the number of agents assigned to a skill
Grundläggande Information om Tillägg
Namn | CXone Agent Extension |
ID | ihgfdecdmhcckcnlhgfciplpbpmmjmdl |
Officiell webbadress | https://chromewebstore.google.com/detail/cxone-agent-extension/ihgfdecdmhcckcnlhgfciplpbpmmjmdl |
Beskrivning | CXone Agent Browser Extension |
Filstorlek | 1013 KB |
Antal Installationer | 2,275 |
Aktuell Version | 1.0.26 |
Senast Uppdaterad | 2024-01-05 |
Publiceringsdatum | 2022-11-05 |
Betyg | 4.20/5 Totalt 5 Betyg |
Utvecklare | agentupdates |
E-post | [email protected] |
Betalningssätt | free |
Tilläggswebbplats | https://www.nice.com/ |
Hjälpsida URL | https://www.nice.com/services/customer-support |
Stödda Språk | en-US |
manifest.json | |
{ "update_url": "https:\/\/clients2.google.com\/service\/update2\/crx", "name": "CXone Agent Extension", "short_name": "cxai", "description": "CXone Agent Browser Extension", "version": "1.0.26", "manifest_version": 3, "icons": { "16": "assets\/images\/dockLogo.png", "48": "assets\/images\/dockLogo.png", "128": "assets\/images\/dockLogo.png" }, "action": { "default_popup": "popup.html", "default_title": "CXone Extension", "default_icon": "assets\/images\/dockLogo.png" }, "optional_permissions": [ "system.cpu", "system.memory" ], "permissions": [ "storage", "activeTab", "contextMenus", "offscreen" ], "options_page": "options.html", "background": { "service_worker": "background.js" }, "content_scripts": [ { "matches": [ " |