Operata Collectorคืออะไร?

Operata Collector เป็นส่วนขยายของ Chrome ที่พัฒนาโดย Operata และคุณลักษณะหลักของมันคือ "A browser based data collector and agent messenger for alerting and reporting issues."

ภาพหน้าจอของส่วนขยาย

ดาวน์โหลดไฟล์ CRX ของส่วนขยาย Operata Collector

ดาวน์โหลดไฟล์ส่วนขยาย Operata Collector ในรูปแบบ crx และติดตั้งส่วนขยาย Chrome ด้วยตนเองในเบราว์เซอร์หรือแชร์ไฟล์ crx กับเพื่อนๆ เพื่อติดตั้งส่วนขยาย Chrome อย่างง่ายดาย

คำแนะนำในการใช้ส่วนขยาย

Operata is the only performance monitoring & assurance platform designed for cloud contact centers. Operata makes it easy to collect and correlate call, system & network data to troubleshoot issues impacting customer experience.

With Operata Collector for Chrome, contact center teams can measure and monitor environmental data and empower agents to resolve issues in their control.

Data collection features:
* WebRTC data.
* Agent system data, memory usage, CPU utilization.
* Network data.
* CCaaS logs.
* Agent feedback and reporting.
* Headset data including background noise, audio exposure and volume metrics.

Behaviour & environment:
Access a complete view of agent environmental data and call events to surface behavioural and technology issues.

Hardware & equipment insights:
Gain insights into agents’ computing equipment and headset performance to diagnose issues and identify changes over time.

Agent self-service:
A streamlined agent messenger provides the information to self-resolve issues like congested bandwidth, background noise, and audio latency.

Agent reporting:
The agent messenger facilitates call quality feedback and call/environment issue reporting to streamline feedback to IT teams.

Transparent data collection:
Continually collect and store softphone diagnostic and support logs with no interruption or involvement from agents. Collect and correlate call, system & network data to troubleshoot issues impacting CX.

Benefits for Agents
- Receive notifications of issues affecting them and their customers with suggestions to self-resolve.
- Report issues to support teams quickly with corresponding calls, system & network data.
- Benefits for Support Teams
- Gain instant access to detailed logs without agent involvement.
- View and analyze insights from associated call, system & network data.

Works with:
* Genesys Cloud CX
* Amazon Connect CCP (Custom & Native).
* NICE CXone
* Salesforce.com including Service Cloud Voice and Salesforce CTI integrations.
* ServiceNow
* Zendesk
* 3rd Party Softphones & Agent Desktops

ข้อมูลพื้นฐานของส่วนขยาย

ชื่อ	Operata Collector
ID	efhlocglafmcfhkpojjbckpbonbfbgdb
URL อย่างเป็นทางการ	https://chromewebstore.google.com/detail/operata-collector/efhlocglafmcfhkpojjbckpbonbfbgdb
คำอธิบาย	A browser based data collector and agent messenger for alerting and reporting issues.
ขนาดไฟล์	798 KB
จำนวนการติดตั้ง	86,029
เวอร์ชันปัจจุบัน	1.6.28
อัปเดตครั้งล่าสุด	2024-03-04
วันที่เผยแพร่	2020-08-11
คะแนน	4.00/5 รวมทั้งหมด 4 คะแนน
ผู้พัฒนา	Operata
อีเมล	[email protected]
ประเภทการชำระเงิน	free
เว็บไซต์ส่วนขยาย	https://operata.com
URL หน้าช่วยเหลือ	https://help.operata.com
URL หน้านโยบายความเป็นส่วนตัว	https://operata.com/privacy
ภาษาที่รองรับ	en
manifest.json
{ "update_url": "https:\/\/clients2.google.com\/service\/update2\/crx", "name": "Operata Collector", "version": "1.6.28", "description": "A browser based data collector and agent messenger for alerting and reporting issues.", "icons": { "16": "assets\/icons\/operata16.png", "48": "assets\/icons\/operata48.png", "128": "assets\/icons\/operata128.png" }, "background": { "service_worker": "dist\/background.js" }, "content_security_policy": { "extension_pages": "default-src 'none'; font-src 'self' data:; img-src * data: blob:; media-src 'none'; script-src 'self'; style-src 'self' 'unsafe-inline'; connect-src https:\/\/api.operata.io https:\/\/api-dev.operata.io; " }, "content_scripts": [ { "matches": [ "http:\/\/\/", "https:\/\/\/" ], "js": [ "dist\/override.js" ], "all_frames": true, "run_at": "document_start" }, { "matches": [ "http:\/\/\/", "https:\/\/\/" ], "js": [ "dist\/bridge.js" ], "all_frames": true, "run_at": "document_end" } ], "host_permissions": [ "http:\/\/\/", "https:\/\/\/" ], "permissions": [ "system.cpu", "system.memory" ], "manifest_version": 3, "web_accessible_resources": [ { "resources": [ "pc-override.js", "operata.js", "init-operata.js", "js-event-bus.min.js", "operata-agent-messenger.js", "operata-agent-messenger.css", "operata-logging-lib.js", "connect-rtc-1.1.7.min.js", "socket.io.min.js", "jabra.browser.integration-3.0.js", "jabra.connect.integration.v1.1.2.js", "operata-heartbeat-audio.js", "adaptors\/*.js" ], "matches": [ "" ] } ] }