Qualtrics Agent Assist
A chrome extension for delivering recommendations to customer service representatives.
什么是Qualtrics Agent Assist？
Qualtrics Agent Assist是由Qualtrics LLC开发的Chrome扩展程序，该扩展的主要功能是“A chrome extension for delivering recommendations to customer service representatives.”。
扩展截图
下载Qualtrics Agent Assist扩展crx文件
下载Qualtrics Agent Assist扩展crx格式的文件，手动将Chrome插件安装到浏览器中，也可以将crx文件分享给朋友，轻松安装Chrome插件。
扩展使用说明
In-the-moment coaching and resources for contact center agents during customer calls and creation of intelligent call recaps after calls end.
Qualtrics Agent Assist is powered by Qualtrics’ industry-leading natural language understanding, machine learning capabilities, and AI to help agents be more productive and effective, save time, and deliver great customer service.
Embedded directly in agents’ browsers, this Qualtrics Agent Assist houses two capabilities that support agents in serving customers efficiently and effectively:
- Real-Time Agent Assist - Gives agents contextual resources and coaching in-the-moment to drive every call towards the best outcome
- Automated Call Summaries - Once a customer call ends, generates an intelligent call recap with all important information in seconds 扩展基本信息
| 名称 |  Qualtrics Agent Assist |
| ID | ecpihoadheabnnhjnallbddhnfmbllga |
| 官方URL | https://chromewebstore.google.com/detail/qualtrics-agent-assist/ecpihoadheabnnhjnallbddhnfmbllga |
| 简介 | A chrome extension for delivering recommendations to customer service representatives. |
| 文件大小 | 6.85 MB |
| 安装次数 | 135 |
| 当前版本 | 0.0.1.31 |
| 更新时间 | 2024-02-15 |
| 上架时间 | 2022-08-25 |
| 评分 | 1.00/5 共1次评分 |
| 开发者 | Qualtrics LLC |
| 电子邮箱 | [email protected] |
| 付费类型 | free |
| 支持的语言 | en-US |
| manifest.json | |
{
"update_url": "https:\/\/clients2.google.com\/service\/update2\/crx",
"description": "A chrome extension for delivering recommendations to customer service representatives.",
"version": "0.0.1.31",
"key": "MIIBIjANBgkqhkiG9w0BAQEFAAOCAQ8AMIIBCgKCAQEAtbSq4cvA+BDe66xsatV3Ortv98g0zYt0FKhvvA\/nPqBvtwVyes+bciI1RXUxAUTuz6T2vOOUYbE\/GV1\/kK0Hfu9FxcgpyDSf9QSLx1SXKpKrSn6EC9NS8YltD45zyNoym0nDlEc6yYfWw7lHRoYfGQcBWLfci7XX6PSeBjAu7Y+aHxQUBFPCGVBqOPOrD4MSpEM+iNVLvOzpXjadtaTWIk42qFJ+kRMN8\/Kl8D6xx8M6hlA7hGPr8tLlvqRRT4\/R5modjjJTT+aL3Y1tMLC7pDj8lyJD6Lf+\/F1vclpucAQF5c5IUpp59e8XqDBP2zpb4DUukbHrmsePO4uvAJ9dSQIDAQAB",
"manifest_version": 3,
"name": "Qualtrics Agent Assist",
"background": {
"service_worker": "background.bundle.js"
},
"action": {
"default_icon": "images\/icon-34.png",
"default_popup": "action.html"
},
"icons": {
"128": "images\/icon-128.png"
},
"permissions": [
"storage",
"notifications",
"unlimitedStorage",
"tabs",
"scripting"
],
"host_permissions": [
"https:\/\/*\/*"
],
"content_scripts": [
{
"matches": [
"http:\/\/*\/*",
"https:\/\/*\/*",
" | |
