Operata Collector
A browser based data collector and agent messenger for alerting and reporting issues.
什么是Operata Collector？
Operata Collector是由Operata开发的Chrome扩展程序，该扩展的主要功能是“A browser based data collector and agent messenger for alerting and reporting issues.”。
扩展截图
下载Operata Collector扩展crx文件
下载Operata Collector扩展crx格式的文件，手动将Chrome插件安装到浏览器中，也可以将crx文件分享给朋友，轻松安装Chrome插件。
扩展使用说明
Operata is the only performance monitoring & assurance platform designed for cloud contact centers. Operata makes it easy to collect and correlate call, system & network data to troubleshoot issues impacting customer experience.
With Operata Collector for Chrome, contact center teams can measure and monitor environmental data and empower agents to resolve issues in their control.
Data collection features:
* WebRTC data.
* Agent system data, memory usage, CPU utilization.
* Network data.
* CCaaS logs.
* Agent feedback and reporting.
* Headset data including background noise, audio exposure and volume metrics.
Behaviour & environment:
Access a complete view of agent environmental data and call events to surface behavioural and technology issues.
Hardware & equipment insights:
Gain insights into agents’ computing equipment and headset performance to diagnose issues and identify changes over time.
Agent self-service:
A streamlined agent messenger provides the information to self-resolve issues like congested bandwidth, background noise, and audio latency.
Agent reporting:
The agent messenger facilitates call quality feedback and call/environment issue reporting to streamline feedback to IT teams.
Transparent data collection:
Continually collect and store softphone diagnostic and support logs with no interruption or involvement from agents. Collect and correlate call, system & network data to troubleshoot issues impacting CX.
Benefits for Agents
- Receive notifications of issues affecting them and their customers with suggestions to self-resolve.
- Report issues to support teams quickly with corresponding calls, system & network data.
- Benefits for Support Teams
- Gain instant access to detailed logs without agent involvement.
- View and analyze insights from associated call, system & network data.
Works with:
* Genesys Cloud CX
* Amazon Connect CCP (Custom & Native).
* NICE CXone
* Salesforce.com including Service Cloud Voice and Salesforce CTI integrations.
* ServiceNow
* Zendesk
* 3rd Party Softphones & Agent Desktops 扩展基本信息
| 名称 |  Operata Collector |
| ID | efhlocglafmcfhkpojjbckpbonbfbgdb |
| 官方URL | https://chromewebstore.google.com/detail/operata-collector/efhlocglafmcfhkpojjbckpbonbfbgdb |
| 简介 | A browser based data collector and agent messenger for alerting and reporting issues. |
| 文件大小 | 798 KB |
| 安装次数 | 86,029 |
| 当前版本 | 1.6.28 |
| 更新时间 | 2024-03-04 |
| 上架时间 | 2020-08-11 |
| 评分 | 4.00/5 共4次评分 |
| 开发者 | Operata |
| 电子邮箱 | [email protected] |
| 付费类型 | free |
| 扩展官网 | https://operata.com |
| 帮助页面URL | https://help.operata.com |
| 隐私政策页面URL | https://operata.com/privacy |
| 支持的语言 | en |
| manifest.json | |
{
"update_url": "https:\/\/clients2.google.com\/service\/update2\/crx",
"name": "Operata Collector",
"version": "1.6.28",
"description": "A browser based data collector and agent messenger for alerting and reporting issues.",
"icons": {
"16": "assets\/icons\/operata16.png",
"48": "assets\/icons\/operata48.png",
"128": "assets\/icons\/operata128.png"
},
"background": {
"service_worker": "dist\/background.js"
},
"content_security_policy": {
"extension_pages": "default-src 'none'; font-src 'self' data:; img-src * data: blob:; media-src 'none'; script-src 'self'; style-src 'self' 'unsafe-inline'; connect-src https:\/\/api.operata.io https:\/\/api-dev.operata.io; "
},
"content_scripts": [
{
"matches": [
"http:\/\/*\/*",
"https:\/\/*\/*"
],
"js": [
"dist\/override.js"
],
"all_frames": true,
"run_at": "document_start"
},
{
"matches": [
"http:\/\/*\/*",
"https:\/\/*\/*"
],
"js": [
"dist\/bridge.js"
],
"all_frames": true,
"run_at": "document_end"
}
],
"host_permissions": [
"http:\/\/*\/*",
"https:\/\/*\/*"
],
"permissions": [
"system.cpu",
"system.memory"
],
"manifest_version": 3,
"web_accessible_resources": [
{
"resources": [
"pc-override.js",
"operata.js",
"init-operata.js",
"js-event-bus.min.js",
"operata-agent-messenger.js",
"operata-agent-messenger.css",
"operata-logging-lib.js",
"connect-rtc-1.1.7.min.js",
"socket.io.min.js",
"jabra.browser.integration-3.0.js",
"jabra.connect.integration.v1.1.2.js",
"operata-heartbeat-audio.js",
"adaptors\/*.js"
],
"matches": [
" | |
