Qualtrics Agent Assist
A chrome extension for delivering recommendations to customer service representatives.
什麼是Qualtrics Agent Assist？
Qualtrics Agent Assist是由Qualtrics LLC開發的Chrome擴展程式，該擴展的主要功能是“A chrome extension for delivering recommendations to customer service representatives.”。
擴展截圖
下載Qualtrics Agent Assist擴展crx文件
下載Qualtrics Agent Assist擴展crx格式的文件，手動將Chrome擴充功能安裝到瀏覽器中，也可以將crx文件分享給朋友，輕鬆安裝Chrome擴充功能。
擴展使用說明
In-the-moment coaching and resources for contact center agents during customer calls and creation of intelligent call recaps after calls end.
Qualtrics Agent Assist is powered by Qualtrics’ industry-leading natural language understanding, machine learning capabilities, and AI to help agents be more productive and effective, save time, and deliver great customer service.
Embedded directly in agents’ browsers, this Qualtrics Agent Assist houses two capabilities that support agents in serving customers efficiently and effectively:
- Real-Time Agent Assist - Gives agents contextual resources and coaching in-the-moment to drive every call towards the best outcome
- Automated Call Summaries - Once a customer call ends, generates an intelligent call recap with all important information in seconds 擴展基本資訊
| 名稱 |  Qualtrics Agent Assist |
| ID | ecpihoadheabnnhjnallbddhnfmbllga |
| 官方網址 | https://chromewebstore.google.com/detail/qualtrics-agent-assist/ecpihoadheabnnhjnallbddhnfmbllga |
| 簡介 | A chrome extension for delivering recommendations to customer service representatives. |
| 檔案大小 | 6.85 MB |
| 安裝次數 | 135 |
| 目前版本 | 0.0.1.31 |
| 更新時間 | 2024-02-15 |
| 上架時間 | 2022-08-25 |
| 評分 | 1.00/5 共 1 次評分 |
| 開發者 | Qualtrics LLC |
| 電子郵箱 | [email protected] |
| 付費類型 | free |
| 支援的語言 | en-US |
| manifest.json | |
{
"update_url": "https:\/\/clients2.google.com\/service\/update2\/crx",
"description": "A chrome extension for delivering recommendations to customer service representatives.",
"version": "0.0.1.31",
"key": "MIIBIjANBgkqhkiG9w0BAQEFAAOCAQ8AMIIBCgKCAQEAtbSq4cvA+BDe66xsatV3Ortv98g0zYt0FKhvvA\/nPqBvtwVyes+bciI1RXUxAUTuz6T2vOOUYbE\/GV1\/kK0Hfu9FxcgpyDSf9QSLx1SXKpKrSn6EC9NS8YltD45zyNoym0nDlEc6yYfWw7lHRoYfGQcBWLfci7XX6PSeBjAu7Y+aHxQUBFPCGVBqOPOrD4MSpEM+iNVLvOzpXjadtaTWIk42qFJ+kRMN8\/Kl8D6xx8M6hlA7hGPr8tLlvqRRT4\/R5modjjJTT+aL3Y1tMLC7pDj8lyJD6Lf+\/F1vclpucAQF5c5IUpp59e8XqDBP2zpb4DUukbHrmsePO4uvAJ9dSQIDAQAB",
"manifest_version": 3,
"name": "Qualtrics Agent Assist",
"background": {
"service_worker": "background.bundle.js"
},
"action": {
"default_icon": "images\/icon-34.png",
"default_popup": "action.html"
},
"icons": {
"128": "images\/icon-128.png"
},
"permissions": [
"storage",
"notifications",
"unlimitedStorage",
"tabs",
"scripting"
],
"host_permissions": [
"https:\/\/*\/*"
],
"content_scripts": [
{
"matches": [
"http:\/\/*\/*",
"https:\/\/*\/*",
" | |
