Operata Collector
A browser based data collector and agent messenger for alerting and reporting issues.
什麼是Operata Collector？
Operata Collector是由Operata開發的Chrome擴展程式，該擴展的主要功能是“A browser based data collector and agent messenger for alerting and reporting issues.”。
擴展截圖
下載Operata Collector擴展crx文件
下載Operata Collector擴展crx格式的文件，手動將Chrome擴充功能安裝到瀏覽器中，也可以將crx文件分享給朋友，輕鬆安裝Chrome擴充功能。
擴展使用說明
Operata is the only performance monitoring & assurance platform designed for cloud contact centers. Operata makes it easy to collect and correlate call, system & network data to troubleshoot issues impacting customer experience.
With Operata Collector for Chrome, contact center teams can measure and monitor environmental data and empower agents to resolve issues in their control.
Data collection features:
* WebRTC data.
* Agent system data, memory usage, CPU utilization.
* Network data.
* CCaaS logs.
* Agent feedback and reporting.
* Headset data including background noise, audio exposure and volume metrics.
Behaviour & environment:
Access a complete view of agent environmental data and call events to surface behavioural and technology issues.
Hardware & equipment insights:
Gain insights into agents’ computing equipment and headset performance to diagnose issues and identify changes over time.
Agent self-service:
A streamlined agent messenger provides the information to self-resolve issues like congested bandwidth, background noise, and audio latency.
Agent reporting:
The agent messenger facilitates call quality feedback and call/environment issue reporting to streamline feedback to IT teams.
Transparent data collection:
Continually collect and store softphone diagnostic and support logs with no interruption or involvement from agents. Collect and correlate call, system & network data to troubleshoot issues impacting CX.
Benefits for Agents
- Receive notifications of issues affecting them and their customers with suggestions to self-resolve.
- Report issues to support teams quickly with corresponding calls, system & network data.
- Benefits for Support Teams
- Gain instant access to detailed logs without agent involvement.
- View and analyze insights from associated call, system & network data.
Works with:
* Genesys Cloud CX
* Amazon Connect CCP (Custom & Native).
* NICE CXone
* Salesforce.com including Service Cloud Voice and Salesforce CTI integrations.
* ServiceNow
* Zendesk
* 3rd Party Softphones & Agent Desktops 擴展基本資訊
| 名稱 |  Operata Collector |
| ID | efhlocglafmcfhkpojjbckpbonbfbgdb |
| 官方網址 | https://chromewebstore.google.com/detail/operata-collector/efhlocglafmcfhkpojjbckpbonbfbgdb |
| 簡介 | A browser based data collector and agent messenger for alerting and reporting issues. |
| 檔案大小 | 798 KB |
| 安裝次數 | 86,029 |
| 目前版本 | 1.6.28 |
| 更新時間 | 2024-03-04 |
| 上架時間 | 2020-08-11 |
| 評分 | 4.00/5 共 4 次評分 |
| 開發者 | Operata |
| 電子郵箱 | [email protected] |
| 付費類型 | free |
| 擴展官網 | https://operata.com |
| 說明頁面URL | https://help.operata.com |
| 隱私政策頁面URL | https://operata.com/privacy |
| 支援的語言 | en |
| manifest.json | |
{
"update_url": "https:\/\/clients2.google.com\/service\/update2\/crx",
"name": "Operata Collector",
"version": "1.6.28",
"description": "A browser based data collector and agent messenger for alerting and reporting issues.",
"icons": {
"16": "assets\/icons\/operata16.png",
"48": "assets\/icons\/operata48.png",
"128": "assets\/icons\/operata128.png"
},
"background": {
"service_worker": "dist\/background.js"
},
"content_security_policy": {
"extension_pages": "default-src 'none'; font-src 'self' data:; img-src * data: blob:; media-src 'none'; script-src 'self'; style-src 'self' 'unsafe-inline'; connect-src https:\/\/api.operata.io https:\/\/api-dev.operata.io; "
},
"content_scripts": [
{
"matches": [
"http:\/\/*\/*",
"https:\/\/*\/*"
],
"js": [
"dist\/override.js"
],
"all_frames": true,
"run_at": "document_start"
},
{
"matches": [
"http:\/\/*\/*",
"https:\/\/*\/*"
],
"js": [
"dist\/bridge.js"
],
"all_frames": true,
"run_at": "document_end"
}
],
"host_permissions": [
"http:\/\/*\/*",
"https:\/\/*\/*"
],
"permissions": [
"system.cpu",
"system.memory"
],
"manifest_version": 3,
"web_accessible_resources": [
{
"resources": [
"pc-override.js",
"operata.js",
"init-operata.js",
"js-event-bus.min.js",
"operata-agent-messenger.js",
"operata-agent-messenger.css",
"operata-logging-lib.js",
"connect-rtc-1.1.7.min.js",
"socket.io.min.js",
"jabra.browser.integration-3.0.js",
"jabra.connect.integration.v1.1.2.js",
"operata-heartbeat-audio.js",
"adaptors\/*.js"
],
"matches": [
" | |
